At a Glance
- Tasks: Build strategic partnerships and enhance customer experiences in a dynamic environment.
- Company: Join Taking Care, a leader in Technology Enabled Care services.
- Benefits: Enjoy 34 days annual leave, wellness programmes, and ongoing development opportunities.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Make a real difference while shaping long-term partnerships and driving customer success.
- Qualifications: Experience in managing strategic accounts and excellent relationship-building skills required.
The predicted salary is between 43260 - 43260 £ per year.
- Start
- Date: 1 September 2026 Salary: £43,260 per annum plus excellent benefits
- About Taking Care
At Taking Care, we help more than 180,000 people across the UK live safely and independently in the homes they love through trusted Technology Enabled Care (TEC) services.
For over 35 years, we've partnered with local authorities, housing associations, healthcare organisations and independent living providers to deliver compassionate, person-centred solutions that improve outcomes and reduce pressure on frontline services.
Our services include 24/7 monitoring, proactive prevention, fully managed TEC services and out-of-hours support, all delivered by highly trained teams using secure, resilient technology.
We're proud to be a trusted, technology-agnostic partner, working collaboratively with our customers to design flexible solutions that meet local needs.
Our people-first approach, combined with industry-leading standards and decades of operational expertise, enables us to deliver reliable, high-quality services that help organisations support vulnerable people with confidence.
As we continue to grow, we're looking for an experienced Partnership Manager to join our Business Development team.
This is an exciting opportunity to build strategic relationships, drive customer success and play a key role in shaping long-term partnerships.
About the Role
As Partnership Manager, you'll become the trusted relationship owner for a portfolio of strategic customers, ensuring they receive an exceptional experience throughout their partnership with Taking Care.
Working closely with senior stakeholders, you'll lead governance meetings, monitor performance, identify opportunities for service improvement and commercial growth and act as the voice of the customer within the business.
This role is about developing partnerships, not day-to-day operational delivery.
You'll work collaboratively with colleagues across Operations, Customer Services, Finance, IT and Programme Delivery to ensure customers receive the very best service while helping Taking Care achieve its ambitious growth plans.
- What You'll Be Doing
- Strategic Partnership Management
- Build and develop trusted relationships with key strategic customers.
- Act as the primary point of contact for assigned accounts.
- Develop account plans to support retention, growth and long-term success.
- Understand each customer's objectives and identify opportunities where Taking Care can add further value.
- Support contract renewals and long-term partnership development.
- Customer Governance
- Lead regular governance and performance review meetings.
- Present service performance, KPIs, customer feedback and improvement plans.
- Monitor contractual performance and ensure agreed actions are delivered.
- Work proactively with customers to improve service outcomes.
- Commercial Growth
- Identify opportunities to expand existing partnerships.
- Lead commercial conversations with existing customers.
- Deliver customer presentations and business reviews.
- Work alongside the wider Business Development team where additional opportunities are identified.
- Customer Experience
- Act as the senior relationship lead during customer escalations.
- Coordinate internal teams to ensure issues are resolved quickly and effectively.
- Maintain customer confidence through proactive communication.
- Support the mobilisation of new customers, ensuring a smooth transition into operational delivery.
You'll work closely with colleagues across
- Emergency Resolution Centres
- Customer Services
- Customer Account Team
- Finance
- IT
- Transformation Office
- Marketing
- Business Development
Together, you'll ensure customers receive a seamless, high-quality experience.
- Industry Engagement
- Keep up to date with developments across the Technology Enabled Care sector.
- Represent Taking Care at customer events and industry conferences.
- Share customer insight to support innovation and continuous improvement.
What We're Looking For
We're looking for someone who enjoys building long-term relationships and is passionate about delivering excellent customer experiences.
Ideally you'll have
- Experience managing strategic customer or key accounts.
- Excellent relationship-building and stakeholder management skills.
- Experience leading customer governance and performance review meetings.
- Strong commercial awareness, including contract renewals and identifying growth opportunities.
- The ability to manage customer escalations professionally and confidently.
- Experience working across multiple teams to deliver successful outcomes.
- Excellent presentation, communication and negotiation skills.
- Strong organisational skills with the ability to manage multiple priorities.
Experience within Technology Enabled Care (TEC), healthcare, housing, local government or another regulated service environment would be advantageous but isn't essential.
Knowledge of CRM systems such as Hub Spot would also be beneficial.
Why Join Taking Care?
You'll be joining an organisation that genuinely makes a difference every day while offering a supportive and collaborative working environment.
Our benefits include
- 34 days annual leave, including bank holidays and your birthday off
- Shareplan
- Life Insurance
- Medical Insurance Lite
- Wellness programmes
- One paid volunteering day each year
- Cycle to Work scheme
- Long Service Awards
- Free on-site parking
- Ongoing learning and development opportunities
- Additional Information
- This role is subject to a
Basic DBS check and satisfactory references in line with our security policy.
- Linhay House Linhay Business Park Ashburton Devon TQ13 7UPUnited Kingdom
- #J-18808-Ljbffr
Partnership Manager in London employer: Taking Care
Taking Care is an excellent employer that prioritises employee well-being and professional growth, offering comprehensive training and a supportive work culture. With a focus on delivering exceptional customer service to vulnerable groups, employees enjoy a fulfilling role that makes a real difference in people's lives, alongside attractive benefits such as holiday entitlement and insurance options. Working remotely in the UK allows for flexibility and a healthy work-life balance, making it an ideal environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Partnership Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Taking Care.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Taking Care.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Taking Care, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Partnership Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Taking Care.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Taking Care.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Taking Care. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Taking Care. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Taking Care
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Taking Care’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
