At a Glance
- Tasks: Handle emergency calls and provide vital support to customers in need.
- Company: Join a caring team at Taking Care, dedicated to helping over 110,000 customers.
- Benefits: Enjoy 34 days holiday, life insurance, and wellness programmes.
- Other info: Part-time evening shifts with flexible scheduling and supportive training.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Customer service experience and ability to stay calm under pressure.
The predicted salary is between 14171 - 14857 £ per year.
We are looking for more heroes who make a difference to people's lives on a daily basis.
Location: Exeter
Hours: 20 hours per week
Are you an enthusiastic, caring and a team-player who has what it takes to remain calm and customer focused under pressure? We have an amazing opportunity for Emergency Call Handlers to work as part of our dedicated Resolution team handling alarm calls in a 24/7/365 alarm monitoring centre supporting a diverse and largely vulnerable customer base.
Within this role you will play a critical role in our response to both emergency and non-emergency calls, providing an essential, life-saving service to our customers. No two days are the same and we need someone who can quickly adapt to changing situations with the ability to multi-task effectively, who is resilient and comfortable handling emotionally demanding calls to achieve positive outcomes for our customers.
It’s the responsibility of the Emergency Call Handlers to remain calm, whilst reassuring the customer and gaining all the vital information to manage the situation. You will need to be comfortable navigating systems and used to working to predefined processes. When you receive a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering reassurance to the caller, while assessing the support they need. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the customers we serve.
In return, you will receive a starting salary (based on a 20hr week) of £14,171.43 progressing to earn £14,857.15 basic salary when trained on delivering the Brain In Hand service. In addition, generous allowances are payable for weekend and unsociable hours – you will be expected to work within a rota which includes these periods. You’ll need to be available for evening shifts, including weekends. We offer part-time option of 20 hours per week and you will do 4-hour shifts, typically scheduled as 18:00–22:00. Your rota will be published one month in advance.
Who are We? Taking Care provides around the clock support to over 110,000 customers through our personal alarm service, we give our customers the confidence to live safely, well and remain in the home they love. Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide.
What does a day in the life of our Emergency Call Handler look like?
- Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary, the fire, police or ambulance service
- Accurately recording details of calls received using our systems
- Swiftly taking action based on the information provided by customers
- Guiding customers through the process of installing and testing their new alarm system
- Remotely programming alarm equipment installed in a customer’s home
- Guiding customers through basic troubleshooting checks on alarm equipment and GPS wearable devices to assess faults, where appropriate pass information through to customer services department
- Monitoring automatic signals from alarms and take action to resolve power or battery issues
What skills and experience are we looking for?
- Comfortable working in a high volume contact centre environment
- Confident, professional and caring with a patient manner on the telephone
- Previous experience of dealing with customers
- Experience in using various systems to keep records updated and use of Microsoft packages
- Flexible and adaptable to change; comfortable dealing with new technology
- The ability to multitask and follow procedures with an inquisitive nature
- Able to demonstrate a high level of attention to detail
- Demonstrate previous experience in a care, customer service or call centre environment (Desirable)
What’s in it for you?
- 34 days holiday which is inclusive of bank holidays and your birthday off!
- Opportunity to partake in Shareplan
- Life Insurance and Medical Insurance
- Lite Wellness Programmes
- Pensions scheme
- Long Service Awards
Emergency Call Handler (Part-Time Evenings) in Exeter employer: Taking Care
Taking Care is an exceptional employer that prioritises the well-being of its employees while making a significant impact on the lives of vulnerable customers. With a supportive work culture, comprehensive training, and opportunities for personal growth, you will be part of a dedicated team in Exeter that values your contributions and offers generous benefits, including 34 days of holiday and wellness programmes. Join us to make a difference in a role that is both rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Call Handler (Part-Time Evenings) in Exeter
✨Get Involved in Local EMS Events
Joining local EMS events or volunteer groups can really put you in touch with people in the field. It’s a great way to meet professionals, learn more about the job, and maybe even snag a reference when you’re hunting for that part-time gig at Taking Care.
✨Connect with Your Community
Don’t underestimate the power of your community! Attend health fairs, speak at schools, or participate in local safety workshops. These connections can lead you to potential part-time opportunities in emergency medical services and increase your visibility in the field.
✨Leverage Your Training
Use your certifications to your advantage! Many part-time EMS roles look for specific qualifications or training. Make sure to highlight these on your profile and during your interviews; it shows you’re serious about your career and ready to step into a role at Taking Care.
✨Reach Out to Local Services Directly
Sometimes the best opportunities are just a conversation away. Don’t hesitate to reach out directly to local EMS providers. You can express your interest in part-time roles, and who knows? You might even get a chance to chat about current openings or upcoming shifts.
We think you need these skills to ace Emergency Call Handler (Part-Time Evenings) in Exeter
Some tips for your application 🫡
Show Off Your Certifications:In the emergency medical services field, having the right certifications like CPR, First Aid, or a Basic Life Support certificate can really set you apart. Make sure to include these on your CV and mention any relevant courses you've done, as it shows your commitment and readiness for the role!
Highlight Relevant Experience:Whether it’s volunteer work or previous roles in EMS, detail your hands-on experience in your application. Talk about specific situations where you’ve had to think on your feet or worked as part of a team—these snippets tell us you're prepared for the unpredictable nature of EMS work, especially part-time where flexibility can be key.
Tailor Your Cover Letter:Your cover letter is your chance to express why you're passionate about EMS. Be sure to convey your motivation for joining Taking Care and how the part-time nature of the role fits perfectly with your goals—this can really resonate with us as we look for proactive team members!
Be Clear on Your Availability:Since this is a part-time position, it's super important to specify your availability in your application. Let us know which shifts you can cover and if there are any specific days you prefer, so we can gauge how well we can fit you into our team at Taking Care.
How to prepare for a job interview at Taking Care
✨Brush Up on Your EMS Skills
Make sure you're up to date with the latest emergency medical protocols and practices, as these are likely to come up in your interview for a part-time position. Review any key skills pertinent to the role, such as CPR, first aid techniques, and use of medical equipment. Demonstrating that you can handle high-pressure situations will show that you're the right fit for the team at Taking Care.
✨Know Your Tools and Tech
Familiarise yourself with the specific tools and technology used in the EMS field, like defibrillators and assessment software. If possible, try to get insights about the equipment used by Taking Care—this can show your eagerness to adapt quickly. Discuss any experience you have with these tools during your interview.
✨Show Your Commitment to Part-Time Work
Since you're applying for a part-time role, be prepared to express your flexibility and enthusiasm for fitting this job into your life. Share how your current commitments complement your availability and why you’re motivated to work in emergency medical services even on a part-time basis.
✨Scenario-Based Questions Are Key
Expect scenario-based questions during the interview that test your ability to respond to emergencies. Think through some common situations you might face on the job at Taking Care and how you would handle them. This will not only prepare you for the questions but also help you convey your quick-thinking skills.
