At a Glance
- Tasks: Handle customer calls, manage queries, and provide support for personal alarm services.
- Company: Join a caring team at Taking Care, dedicated to helping others live confidently.
- Benefits: Enjoy 34 days holiday, wellness programmes, and opportunities for hybrid working.
- Other info: Flexible working environment with great career development opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Customer service experience and strong interpersonal skills are preferred.
The predicted salary is between 9.9 - 12.1 £ per hour.
Join a Team That Makes a Difference Every Day
Are you Enthusiastic, Motivated, Caring, and Keen to Learn?
Customer Services Advisor
Taking Care provides 24/7 support to over 120,000 people through our personal alarm service, helping individuals live confidently and stay in the homes they love.
Our goal is to be the trusted source for products, services, information, and advice that our customers need to take care of life’s essentials.
We are seeking a part-time Customer Service Advisor to join our friendly Customer Services Team.
Your primary role will be to handle inbound customer calls and serve as a point of contact for personal alarm queries, complaints, repairs, and contact changes.
Daily tasks will include preparing documents and information for new contracts, managing ‘no longer required’ alarms, re-installations, office orders, and customer account queries.
This position is ideal for someone with customer service experience and excellent interpersonal skills.
A calm, patient, reassuring demeanour is essential, along with strong listening skills and the ability to solve problems efficiently.
What does a day in the life of our Customer Services Advisor look like?
Every day is different, and we need someone who can adapt to changing situations and multitask effectively.
Typical daily responsibilities include
- - Answering all Customer Service calls according to policy and procedure.
- - Accurately recording notes from customer calls.
- - Using various systems to keep records up to date.
- - Handling inbound and outbound calls.
- - Ensuring confidentiality, security of information, and data protection.
- - Providing administrative support to the Customer Services Manager and taking on specific projects as needed.
- - Processing repairs, replacements, credits, invoices, and payments for customers.
- - Communicating with external agencies when required.
We value the development and training of our team members. To perform the role of Customer Service Advisor, you will need the following skills and experience:
Skills and Experience
- - Previous call centre experience is desired but not essential
- - Experience in Customer Service environment.
- - Excellent organisational and interpersonal skills.
- - A calm, empathetic, and caring nature.
- - Ability to work independently and as part of a team.
- - Strong attention to detail.
- - Proficiency with Microsoft Office packages.
- - You enjoy a fast-paced environment and are at your best when demand is high, confidently handling busy periods while maintaining exceptional service.
We offer fantastic benefits including
- - 34 days holiday (pro rata), inclusive of Bank Holidays and your birthday off!
- - Opportunity to participate in Shareplan.
- - Life Insurance and Medical Insurance Lite.
- - Wellness Programmes.
- - Long Service Awards, Discount Scheme, On-site Parking, and Casual dress.
- - Cycle to Work Scheme.
- - Learning and Development Opportunities.
- - Hybrid Working – There may be the opportunity to work from home on some shifts once you have passed the six months’ probation satisfactorily.
At Taking Care, we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers.
What we offer
- 34 days holiday which is inclusive of bank holidaysand your birthday off!
- Life Insurance and Medical Insurance Lite
- Wellness Programmes
- Pensions scheme
- Long Service Awards, Discount Scheme, On-site Parking and Casual dress
- Cycle to Work Scheme
- Learning and Development Opportunities
- Hybrid Working - You will have the opportunity to apply to work from home on some shifts once you have completed 6-months service.
- Interview ID Requirements
If invited to interview, you will be required to bring original identification documents to support right to work checks and pre-employment screening.
This may include a valid passport, birth certificate, driving license and/or proof of address.
Failure to provide the requested documentation may result in your interview being postponed or your application not progressing further in the recruitment process.
- Linhay House Linhay Business Park Ashburton Devon TQ13 7UPUnited Kingdom
- #J-18808-Ljbffr
Customer Services Advisor in Exeter employer: Taking Care
Taking Care is an excellent employer that prioritises employee well-being and professional growth, offering comprehensive training and a supportive work culture. With a focus on delivering exceptional customer service to vulnerable groups, employees enjoy a fulfilling role that makes a real difference in people's lives, alongside attractive benefits such as holiday entitlement and insurance options. Working remotely in the UK allows for flexibility and a healthy work-life balance, making it an ideal environment for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Exeter
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Taking Care and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Taking Care and let us see your personality shine through!
We think you need these skills to ace Customer Services Advisor in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Taking Care.
Get Familiar with Our Brand:Before applying, take some time to learn about Taking Care and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Taking Care
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Taking Care.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Taking Care will surely appreciate.
