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- Tasks: Handle emergency and non-emergency calls, providing vital support to customers.
- Company: Join a caring team at Taking Care, dedicated to helping over 110,000 customers.
- Benefits: Enjoy 34 days holiday, life insurance, wellness programmes, and hybrid working options.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Customer service experience and a calm, patient approach under pressure.
- Other info: Flexible part-time hours with opportunities for growth and training.
The predicted salary is between 13 - 16 £ per hour.
We are looking for more heroes who make a difference to people's lives on a daily basis.
Location: Chichester Office
Are you an enthusiastic, caring and flexible team player who has what it takes to remain calm and customer focused under pressure?
We have an amazing opportunity for Emergency Call Handlers to work as part of our dedicated Resolution team handling alarm calls in a 24/7/365 alarm monitoring centre supporting a diverse and largely vulnerable customer base. Within this role, you will play a critical role in our response to both emergency and non-emergency calls, providing an essential, life-saving service to our customers. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the customers we serve.
You will need to be comfortable navigating systems and used to working to predefined processes. When you receive a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering reassurance to the caller, while assessing the support they need. It’s the responsibility of the Emergency Call Handlers to remain calm, whilst reassuring the customer and gaining all the vital information to manage the situation.
In return, you will receive a starting salary (based on a 24 hr week) of £16,068.00 with an additional location allowance of £1,784.64. In addition, generous allowances are payable for weekend and unsociable hours - you will be expected to work within a rota which includes these periods. You will have a fixed contract between the hours of 4pm and 10pm on 24 hours.
Taking Care provides around the clock support to over 110,000 customers through our personal alarm service, we give our customers the confidence to live safely, well and remain in the home they love. Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide.
Training: You will need to commit to an initial 5 weeks' training period. Training: Chichester Office - The training is Monday to Thursday - 16.00 - 22.00. When you leave training, you will continue to work in a supported environment in our control centre with a mentor available to assist you if needed. Having an open, approachable environment in our offices is really important to us, so our team of managers and shift leaders will continue to be available for support and guidance once you are working independently.
What does a day in the life of our Emergency Call Handler look like?
- Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary, the fire, police or ambulance service
- Accurately recording details of calls received using our systems
- Swiftly taking action based on the information provided by customers
- Guiding customers through the process of installing and testing their new alarm system
- Remotely programming alarm equipment installed in a customer’s home
- Guiding customers through basic troubleshooting checks on alarm equipment and GPS wearable devices to assess faults, where appropriate pass information through to customer services department
- Monitoring automatic signals from alarms and take action to resolve power or battery issues
What skills and experience are we looking for?
- Comfortable working in a high volume contact centre environment
- Confident, professional and caring with a patient manner on the telephone
- Previous experience of dealing with customers
- Experience in using various systems to keep records updated and use of Microsoft packages
- Comfortable dealing with new technology
- The ability to multitask and follow procedures with an inquisitive nature
- Able to demonstrate a high level of attention to detail
- Demonstrate previous experience in a care, customer service or call centre environment (Desirable)
What’s in it for you?
- 34 days holiday which is inclusive of bank holidays and your birthday off!
- Opportunity to partake in Shareplan
- Life Insurance and Medical Insurance
- Lite Wellness Programmes
- Volunteering day
- Pensions scheme
- Long Service Awards, Discount Scheme, On-site Parking and Casual dress
- Cycle to Work Scheme
- Learning and Development Opportunities
- Hybrid Working - You will have the opportunity to apply to work from home on some shifts once you have completed 6-months probation.
We’d love to hear from you if you have what it takes to be a hero. If you would like to work in a business that saves lives, then get in touch. Please click ‘apply’ today to be considered as an Emergency Call Handler. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Emergency Call Handler (Part Time) in Chichester employer: Taking Care
Contact Detail:
Taking Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler (Part Time) in Chichester
✨Tip Number 1
First things first, get to know the company! Dive into Taking Care's mission and values. When you understand what makes them tick, you can tailor your approach during interviews and show them you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common emergency call scenarios with a friend or family member. This will help you stay calm under pressure and improve your communication skills, which are crucial for an Emergency Call Handler.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Taking Care. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team of heroes who make a difference every day.
We think you need these skills to ace Emergency Call Handler (Part Time) in Chichester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and caring nature. Remember, we’re looking for heroes who make a difference!
Tailor Your Application: Make sure to tailor your application to the Emergency Call Handler role. Highlight any relevant experience in customer service or care, and mention how you can stay calm under pressure. This will help us see why you’d be a great fit for our team.
Showcase Your Skills: Don’t forget to showcase your skills! If you’re comfortable with technology or have experience in a high-volume contact centre, let us know. We love candidates who can multitask and follow procedures while keeping a keen eye on detail.
Apply Early: We might close the vacancy early if we get enough applications, so don’t wait around! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Taking Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Call Handler. Familiarise yourself with the types of calls you might handle and the importance of remaining calm under pressure. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves dealing with a diverse and vulnerable customer base, be prepared to share examples from your past experiences where you've demonstrated empathy and effective communication. Highlight any situations where you successfully resolved issues or provided reassurance to customers.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked and responding thoughtfully. This skill is crucial for an Emergency Call Handler, as you'll need to gather vital information from callers while providing them with support. Show that you can listen and respond appropriately.
✨Familiarise Yourself with Technology
As the role requires navigating various systems and technology, brush up on your tech skills before the interview. Be ready to discuss any relevant experience you have with using software or handling technical issues, as this will demonstrate your ability to adapt to the demands of the job.
