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- Tasks: Handle emergency and non-emergency calls in a fast-paced environment.
- Company: Leading emergency services provider in Chichester with a diverse customer base.
- Benefits: 34 days holiday, life and medical insurance, wellness programs, and hybrid working options.
- Why this job: Make a meaningful difference in people's lives while developing your skills.
- Qualifications: Customer service experience, adaptability, and resilience are key.
- Other info: Join a supportive team in a role that offers growth and impact.
The predicted salary is between 30000 - 42000 £ per year.
A leading emergency services provider in Chichester seeks Emergency Call Handlers to support a diverse customer base in a 24/7 monitoring center. The role involves handling emergency and non-emergency calls, requiring multitasking and resilience. Ideal candidates are adaptable and experienced in customer service, including call center environments.
Benefits include:
- 34 days holiday
- Life and medical insurance
- Wellness programs
- Hybrid working options after probation
Join us in making a meaningful difference to people's lives.
24/7 Emergency Call Handler in Chichester employer: Taking Care
Contact Detail:
Taking Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Emergency Call Handler in Chichester
✨Tip Number 1
Practice your multitasking skills! As an Emergency Call Handler, you'll need to juggle multiple tasks at once. Try simulating call scenarios with friends or family to get comfortable with handling different types of calls.
✨Tip Number 2
Show off your customer service experience! When you get the chance to chat with us, highlight any previous roles where you’ve dealt with customers, especially in high-pressure situations. We love to see how you’ve made a difference!
✨Tip Number 3
Be adaptable! The role requires resilience and the ability to think on your feet. Share examples from your past where you’ve had to adapt quickly to changing circumstances – it’ll show us you’re ready for anything!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can find all the details about the role and benefits there, so you’re fully prepared for the next steps.
We think you need these skills to ace 24/7 Emergency Call Handler in Chichester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in call centre roles. We want to see how you've handled tough situations and multitasked effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about emergency services and how your skills make you the perfect fit for our 24/7 monitoring centre.
Showcase Your Resilience: In this role, resilience is key. Use examples from your past experiences to demonstrate how you've stayed calm under pressure and managed challenging calls.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Taking Care
✨Know the Role Inside Out
Before your interview, make sure you understand what being a 24/7 Emergency Call Handler entails. Familiarise yourself with the types of calls you might handle and the skills required, like multitasking and resilience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the job involves supporting a diverse customer base, be ready to share examples from your past experiences in customer service or call centre environments. Highlight situations where you successfully managed difficult calls or resolved issues, as this will demonstrate your adaptability and problem-solving abilities.
✨Practice Common Interview Questions
Prepare for typical interview questions related to emergency call handling, such as how you would prioritise calls or manage stress during busy periods. Practising your responses can help you articulate your thoughts clearly and show that you’re well-prepared for the challenges of the role.
✨Emphasise Your Resilience and Adaptability
In a fast-paced environment like a monitoring centre, resilience is key. Be ready to discuss how you've handled stressful situations in the past and how you adapt to changing circumstances. This will reassure the interviewers that you can thrive in their dynamic work environment.
