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- Tasks: Troubleshoot and repair heavy equipment while providing top-notch customer service.
- Company: Join a global leader in compact construction equipment with a supportive culture.
- Benefits: Competitive pay, paid overtime, service vehicle, and professional development opportunities.
- Why this job: Make a real impact by solving technical challenges and supporting customers across the UK & Ireland.
- Qualifications: Experience in plant engineering, strong communication skills, and a full UK driving licence.
- Other info: Dynamic role with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Location: Rochdale, Greater Manchester
Salary: Competitive Plus Benefits
Working Pattern: Full Time (Mon-Fri, 8am-5pm)
Contract Type: Permanent
Are you an experienced plant or heavy equipment engineer looking for a challenging and rewarding role with a global leader in compact construction equipment? We have an excellent opportunity for a dedicated and technically skilled Mobile/Workshop Service Engineer. Based at our UK head office, you will join our established service team, supporting our dealer network and customers throughout the UK & Ireland.
The Takeuchi Service Centre is equipped with the latest test equipment, to support our complete range of excavators, tracked loaders, hydraulic breakers and tracked carriers. Takeuchi have an employee focused approach. We are a ‘learning company’ and invest in the development of our Service Engineers to continually improve our product support. We will help, train, guide and inspire you to achieve your full potential. Currently, our Service training programs are held in Europe. A valid UK passport and flexibility to travel internationally is part of the role.
About the role:
- Comply with Health & Safety, Company policy and Site-specific policies and procedures
- Utilise diagnostic tools and equipment to troubleshoot and fault find
- Carry out any repairs as necessary whilst adhering to correct procedures set out by Manufacturers
- PDI and prepare machines for direct sale – Modify, add additional equipment
- Visit customers sites within the UK & Ireland to follow up on service and warranty issues
- Support our dealer network, answering service calls and giving technical advice
- Ensure all service reports and documentation is filled out correctly
- Respond to customers with a focused customer satisfaction approach to resolve issues
About you:
- You must be pro-active, honest and reliable with a strong "Can Do" attitude, who can thrive on solving technical challenges and take pride in delivering exceptional service.
- A positive team player who can also demonstrate the ability to work on your own initiative
- A full UK driving licence with a good driving record
- A valid UK passport
- Customer service focussed; polite and have good communication skills
- Flexibility for occasional overnight stays (fully funded)
- Provide relevant qualifications such as NVQ, City&Guilds or similar
- Previous experience in a similar role
Desired Skills:
- IT skills and competent using Word, Excel, PowerPoint
- Knowledge of diagnostic systems: E-IDSS, SA-Direct, Serdia, K-ISS
- Experienced with emission control systems: DPF, DEF, SCR
- Knowledge of both hydraulic and electrical schematics
- Certified courses such as manual handling, abrasive wheels etc
Benefits:
- Competitive rates of pay
- Paid overtime
- Annual leave - rising with service (including Bank Holidays)
- Service Vehicle, Laptop and mobile phone
- Employee Assistance Programme
- Cycle to Work scheme
Service Engineer in Warrington employer: Takeuchi UK
Contact Detail:
Takeuchi UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their service approach and be ready to discuss how your skills align with their needs. Show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience with diagnostic tools and customer service, as these are key for a Service Engineer role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Takeuchi and ready to contribute to our success.
We think you need these skills to ace Service Engineer in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your relevant experience with plant or heavy equipment, and don’t forget to mention any qualifications like NVQ or City & Guilds that you have. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled technical challenges in the past and how your proactive attitude aligns with our company culture.
Show Off Your Customer Service Skills: Since customer satisfaction is key for us, make sure to highlight your communication skills and any experience you have in providing excellent service. We love candidates who can demonstrate a 'Can Do' attitude and a focus on resolving issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Takeuchi UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to plant and heavy equipment. Familiarise yourself with diagnostic tools and systems mentioned in the job description, like E-IDSS and DPF. Being able to discuss these confidently will show that you're serious about the role.
✨Show Your Customer Focus
Since customer service is key for this position, prepare examples of how you've successfully resolved customer issues in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will demonstrate your commitment to delivering exceptional service.
✨Be Ready to Discuss Flexibility
The role requires occasional overnight stays, so be prepared to discuss your flexibility regarding travel. Highlight any previous experiences where you had to adapt to changing schedules or locations, showing that you're ready to take on the dynamic nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programs and opportunities for development within the company. This shows that you're not just interested in the job, but also in growing with the company and contributing to its success.
