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- Tasks: Support customers and enhance their experience while managing multiple workstreams.
- Company: Join a leading payments technology company with a global impact.
- Benefits: Earn £26,000 plus commission, enjoy flexible hours, and attend amazing events.
- Why this job: Make a real difference in customer success and grow your career in a dynamic environment.
- Qualifications: Must have strong customer service skills and a positive attitude.
- Other info: Opportunities for training, development, and exciting incentives await you!
The predicted salary is between 26000 - 36400 £ per year.
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Benefits of being our Customer Success Specialist:
- Excellent Basic Salary of £26,000
- Competitive Commission structure
- Our offices are minutes away from all public transport links and on-site parking.
- In depth Training and Development with the opportunity to progress your career
- Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal.
- 40-hour week with shifts between Mon – Fri 8am – 7pm, Saturdays 8-6pm
Requirements being our Customer Success Specialist:
- Must have passed your probation within your current role.
- Must be achieving target on your monthly KPI’s.
- Must not have had any disciplinaries or have an ongoing HR issues.
- Must be Tier 2 trained.
- Enthusiastic and committed to deliver a high level of Customer Service.
- Ability to manage own time and the ability to adapt quickly to processes.
- Must have a positive can-do attitude, be punctual and dependable.
- Ability to manage multiple workstreams.
- Ability to remain calm and professional in a pressurised call centre environment.
- Be adaptable and flexible as plans can suddenly change depending on department needs.
Responsibilities of being our Customer Success Specialist:
- Completing call quality on specific agents alongside feedback and coaching.
- Supporting our new starters on the graduation bay via live listening and floorwalking.
- NPS detractors and customers complaint to-dos to be owned and actioned by you.
- Work, delegate, and allocate out the CSM to-do pot between the managers, yourself and agents.
- Responsible for the management of the breaks and lunch rota to ensure it runs on time and has minimal impact on service level.
- In the absence of the learning and development manager you may be asked to deliver certain elements of the customer success induction training.
- In the absence of the learning and development manager you may be asked run the new starter graduation bay which will include delivering certain aspects of the customer success induction training.
- Weekend cover (Rota will be done in advance and this will be only 1 day out of a weekend. You will then be given a rest day within the week leading up to it)
- Reporting trends / root cause and potential process improvements to your manager each month which should reduce call volumes or enhance our customers journey with takepayments.
- You will continue to take calls to support the department, this will be 70% of your working day (depending what workstreams you have been allocated)
- Support the Customer Success Team with increasing their earnings through having meaningful conversations with customers that result in referrals for new businesses, business funding, websites and additional products.
- Support on the manager escalation line by taking customer calls with an aim to prevent a complaint and resolve their issue first time.
Customer Success Specialist in Stockport employer: takepayments Ltd
Contact Detail:
takepayments Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. Think about how you can showcase your ability to manage multiple workstreams and deliver top-notch service under pressure.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let your passion for customer service shine through. They want to see that you’re committed to helping customers succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Customer Success Specialist in Stockport
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about helping customers and making a difference in their experience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of Customer Success Specialist, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. Avoid jargon and keep it professional yet friendly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at takepayments Ltd
✨Know Your Customer Success Stuff
Make sure you brush up on customer success principles and the specific challenges faced in a call centre environment. Understand how to manage multiple workstreams and keep calm under pressure, as these are key aspects of the role.
✨Show Off Your Enthusiasm
During the interview, let your passion for delivering excellent customer service shine through. Share examples of how you've gone above and beyond for customers in the past, and demonstrate your positive can-do attitude.
✨Be Ready to Discuss KPIs
Since achieving targets is crucial for this role, be prepared to talk about your experience with KPIs. Bring specific examples of how you've met or exceeded targets in previous roles, and how you plan to do the same here.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you've had to manage time effectively or adapt quickly to changing processes, and be ready to discuss them in detail.
