Job Description
About the Role:
The Head of Commercial & Marketing Operations is responsible for maximising the impact of Takeda UK & Ireland by ensuring every commercial decision, customer interaction, capability investment and operational process is informed by insight, enabled by effective operations and focused on delivering better outcomes for patients, healthcare professionals and the business.
This role provides leadership across Commercial & Marketing Operations, including Data & Insights, Next Generation Customer Experience, Learning & Development and Business Operations. The role serves as a key strategic partner to the UK&I Leadership Team, ensuring that people, processes, technology and insights work together to maximise impact for patients, customers and the business.
How You Will Contribute:
- Define and deliver the Commercial & Marketing Operations strategy, ensuring alignment with UK&I business priorities and future organisational needs.
- Lead, coach and develop a high-performing team, fostering a culture of accountability, collaboration, innovation and continuous improvement.
- Drive data and insight capabilities that enable evidence-based decision making and improve commercial effectiveness.
- Oversee customer engagement and omnichannel capabilities, ensuring customer-centric and measurable approaches to engagement across all channels.
- Shape and deliver learning and capability development strategies to equip colleagues with the skills required to succeed in a rapidly evolving healthcare environment.
- Lead business operations and planning processes, ensuring effective governance, prioritisation, resource allocation and execution of strategic initiatives.
- Drive operational excellence by identifying opportunities to simplify processes, improve efficiency and optimise the use of technology, automation and artificial intelligence.
- Lead the facilities team and external partners to ensure high quality, compliant and financially efficient provision of office spaces to the UKIE MCO. Ensure regular evaluation of effectiveness of UKIE office footprint.
- Partner with Marketing and Commercial Excellence organisation (MCE) to establish and align new commercial capabilities and ways of working.
- Establish and maintain robust governance, compliance and quality frameworks, ensuring adherence to internal policies, regulatory requirements and industry standards.
- Lead enterprise-wide and cross-functional transformation initiatives that strengthen organisational effectiveness and accelerate business performance.
- Build strong partnerships with local, regional and global stakeholders to influence strategy, align priorities and deliver business outcomes.
- Act as a trusted advisor to senior leaders, translating strategic ambitions into practical, measurable plans and outcomes.
- Develop and monitor performance measures that demonstrate the contribution of Commercial & Marketing Operations to business, customer and patient outcomes.
- Champion a culture of innovation, experimentation and learning, encouraging the adoption of new approaches that enhance organisational impact.
- Business continuity planning (BCP) for Takeda UK and Ireland
Preferred Qualifications:
- Degree level education or equivalent senior leadership experience in commercial operations, marketing, business, life sciences or a related discipline.
- Significant senior leadership experience across commercial operations, marketing operations, sales force effectiveness, omnichannel/customer engagement or related functions within pharmaceuticals, healthcare, life sciences or another highly regulated environment.
- Experience leading multiple functional areas and directing through UK and Ireland based leaders.
- Experience shaping business strategy, market execution and operational governance through leadership team participation.
- Proven experience in complex, regulated markets with high operational and reputational risk.
- Experience influencing global policies and providing strategic direction across commercial and operational domains.
- Knowledge of all relevant Facilities matters in relation to: Facilities cost and budgeting; Office Workplace Health and Safety; Employee experience from a facilities perspective; Sourcing/procurement including conducting rent review and interactions with landlord.
- Deep understanding of the UK healthcare environment, governance and compliance frameworks.
- Strong commercial acumen paired with operational excellence and an omnichannel mindset.
- Ability to make decisions that materially impact business performance across the UK and Ireland market.
- Strong strategic leadership, enterprise thinking, prioritisation and decision-making capability.
- Ability to lead through influence across a matrixed environment while balancing strategic and executional demands.
- Strong stakeholder engagement, communication and cross-functional alignment skills.
- Robust understanding of compliant marketing, field operations, supply continuity, risk management and governance requirements.
- Knowledge of Good Distribution Practice, wholesale distribution requirements, supply governance, facilities compliance or financial compliance controls.
Locations
Paddington, Great Britain
Base Salary Range: £102,400.00 - £140,800.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
#J-18808-Ljbffr
Head of Commercial Marketing Operations UK & Ireland Multi-Country Organisation employer: Takeda Pharmaceutical Co.
At Takeda, we pride ourselves on being a global top employer that champions diversity and inclusion, fostering a collaborative work culture where every employee can thrive. As a Data and Insights Associate in Paddington, you'll have access to exciting career development opportunities, cutting-edge analytics tools, and a supportive environment that encourages continuous learning and innovation. Join us in our mission to improve health outcomes while enjoying a competitive salary and comprehensive benefits tailored to enhance your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial Marketing Operations UK & Ireland Multi-Country Organisation
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Takeda Pharmaceutical Co. are looking for when hiring for a Head of Commercial Marketing Operations UK & Ireland Multi-Country Organisation.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Takeda Pharmaceutical Co. for the Head of Commercial Marketing Operations UK & Ireland Multi-Country Organisation, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Takeda Pharmaceutical Co. as a Head of Commercial Marketing Operations UK & Ireland Multi-Country Organisation, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Takeda Pharmaceutical Co.’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Commercial Marketing Operations UK & Ireland Multi-Country Organisation.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Takeda Pharmaceutical Co., make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Takeda Pharmaceutical Co.'s goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Takeda Pharmaceutical Co.. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Takeda Pharmaceutical Co.
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Takeda Pharmaceutical Co. uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Takeda Pharmaceutical Co.. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
