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For Companies At a Glance
- Tasks: Revive and restore sofas, ensuring they look fabulous for customers.
- Company: Join a fun and ambitious team at Sofa Clearance Outlet.
- Benefits: Great salary, bonuses, discounts, and plenty of perks.
- Why this job: Make a real difference in customers' lives by enhancing their sofa experience.
- Qualifications: Experience in furniture or upholstery is a plus; passion is key!
- Other info: Enjoy a supportive environment with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
Your new role at Sofa Clearance Outlet is all about helping our customers feel at home by ensuring their sofas stay as fabulous as the day they found them. As a Service Technician, you will be the in-store expert, working from our outlet to bring new life to customers' sofas before they head to their new homes. By combining hands-on know-how with a superstar service attitude, you’ll support customers directly in the outlet and help them feel confident they’ve made the right choice with Sofa Clearance Outlet.
A day in the life of:
- Conduct quality inspections and ensure products meet safety and quality standards set out by the brand.
- Ensure the fast & efficient flow of products through to full restoration while maintaining a commercial oversight of cost versus return.
- Diagnose, troubleshoot & restore all technical issues related to sofa functionality, including reclining mechanisms, adjustable and electrical components and structural integrity.
- Collaborate with the sales team to deliver exceptional customer service and technical support.
- Maintain in-depth knowledge of current and upcoming sofa models, materials, and industry trends.
- Support training sessions for staff on technical aspects of sofas.
- Document, report & analyse trends whilst ensuring clear communication back to the business around any persistent product flaws discovered.
- Drive operational excellence ensuring all internal processes are met with speed and accuracy.
In an ideal world:
- Proven experience in furniture, upholstery, or related technical fields.
- Strong understanding of sofa construction, mechanics, and materials.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and resolve technical issues efficiently.
- Attention to detail and a customer-centric approach.
- Knowledge of safety standards and quality assurance processes.
- Experience in upholstery or furniture repair is a big plus – 13 years is ideal – but if you’ve got the passion, hands-on talent, and love helping people, there could be a seat for you at Sofology!
Pay & Perks:
- Great basic salary & company bonus.
- Plenty of opportunities to learn & grow.
- 30% discount across the Group, plus 15% for your friends and family.
- Access to discounts at 100s of high street retailers.
- Mental, physical and financial support (EAP).
- Enhanced maternity & adoption pay.
- Spend up to £1,500 at Currys / PC World and spread the cost through Sofology.
- Additional days off, whether it’s your wedding, birthday or even the arrival of your new furry friend.
- A contributory health scheme, flu vaccines, access to a Doctor and private health check.
- Income protection, bereavement and life assurance – you can count on us to be there when it matters.
- Holiday buy back scheme (5 days).
- Sharesave, volunteer days and a cycle to work scheme!
A little bit about Sofology:
We’re a fun place to be and we know our people are priceless. We’re proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious. We’re all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.
- Roll Out The Red Carpet – From browsing to buying and beyond, we always ensure a Very Important Customer experience – no ifs, no buts.
- A Seat for Everyone – Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
- Bold By Design – We’re a courageous brand with ambition and drive. We’ll never settle for second best and always strive for more.
So, if you want to join us on the sofa, save your seat by applying now!
Service Technician in Warrington employer: Take Up The Cross
Contact Detail:
Take Up The Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician in Warrington
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Sofa Clearance Outlet's values and mission. This way, you can show how your skills and passion align with their goal of making customers feel at home.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your hands-on experience and customer service skills, as these are key for a Service Technician.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly and arrive with a positive attitude. Remember, you're not just there to impress them; it's also about finding out if Sofa Clearance Outlet is the right fit for you.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Service Technician in Warrington
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for furniture and customer service shine through. We love seeing candidates who genuinely care about helping people feel at home on their sofas!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in upholstery or technical fields. We want to see how your skills align with the role of Service Technician, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure you highlight your key achievements and skills without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Take Up The Cross
✨Know Your Sofas
Before the interview, brush up on your knowledge of sofa construction, mechanics, and materials. Familiarise yourself with current and upcoming models, as well as industry trends. This will show your passion for the role and help you impress the interviewers with your expertise.
✨Show Off Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Think about situations where you had to troubleshoot problems efficiently. This will demonstrate your hands-on talent and problem-solving abilities, which are crucial for a Service Technician.
✨Emphasise Customer-Centric Attitude
Since the role involves direct customer interaction, highlight your excellent communication and interpersonal skills. Share experiences where you provided exceptional service or support, ensuring customers felt valued and confident in their choices. This aligns perfectly with Sofa Clearance Outlet's commitment to a Very Important Customer experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their staff. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to roll out the red carpet for your potential future team!
