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For Companies At a Glance
- Tasks: As a Service Technician, you'll repair and maintain sofas in customers' homes, ensuring top-notch quality.
- Company: Sofology is a vibrant company dedicated to creating exceptional sofa experiences for customers.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and health support, plus extra days off for special occasions.
- Why this job: Join a fun team that values your skills and offers opportunities for growth while making customers happy.
- Qualifications: Passion for quality, customer service skills, and experience with upholstery or furniture repair are ideal.
- Other info: Be part of a bold brand that embraces diversity and encourages you to be yourself.
The predicted salary is between 24000 - 36000 £ per year.
Your new role
At Sofology, were all about helping our customers feel at home and what better way to do that than making sure their sofas stay as fabulous as the day they arrived? As a Service Technician, youll be the expert on the move, visiting customers in their homes to breathe new life into their beloved sofas.
From clever repairs to smart advice, youll blend hands-on skills with a superstar service attitude, making each customer feel supported, understood, and 100% confident theyve made the right choice with Sofology. Because nothing feels like being at home on a sofa you love especially one thats been expertly cared for by you!
A day in the life of
As a Service Technician, No Two Days Are Quite The Same But Here Are Some Of The Ways Youll Roll Out The Red Carpet
- Carry out upholstery repairs, adjustments, and maintenance in customer homes, stores, and Customer Distribution Centres (CDCs), ensuring every sofa meets our high-quality standards and agreed specifications.
- Communicate clearly and professionally, without jargon, so customers understand whats happening and why. Keep them informed throughout the visit, helping them feel confident and involved every step of the way.
- Inspect furniture to identify any damage, defects, or signs of wear and decide on the best repair solution to bring the sofa back to its best.
- Repair or replace external coverings and internal components, including leather, fabric, foam, seat interiors, springs, frames, mechanisms and other upholstery components, using the right tools and techniques to restore sofas to their original condition – or better!
- Keep detailed and accurate records of the work carried out, parts used or required, and any customer feedback to help us continuously improve.
- Ensure every repair meets Sofologys quality standards and leaves customers feeling happy with both the result and the service theyve received.
- Follow all safety procedures and Sofology processes, whether working in a customers home, store, or CDC, and handle tools and materials with care.
- Work closely with the wider Customer Care Teams to source any parts or materials needed to complete repairs quickly and to the right standard.
- Educate customers on how to care for their sofas so they stay looking and feeling great for years to come.
- Collaborate effectively with retail staff, the customer care team, and quality control to ensure a seamless, joined-up experience for every customer.
In an ideal world
Youll bring a combination of technical skill and top-notch service. Were looking for someone whos:
- Passionate about quality and attention to detail
- Great with customers and confident in home environments
- Skilled with tools like staplers, cutters, and sewing equipment
- Experienced with fabric and leather repairs, internal components, and frame work
- Comfortable lifting and moving furniture safely
- A team player whos as happy fixing a sofa as they are making someones day
Experience in upholstery or furniture repair is a big plus (13 years is ideal), but if youve got the passion, hands-on talent, and love helping people there could be a seat for you at Sofology!
Pay & Perks
- Great basic salary & company bonus
- Plenty of opportunities to learn & grow
- 30% discount across the Group, plus 15% for your friends and family
- Access to discounts at 100s of high street retailers
- Mental, physical and financial support (EAP)
- Enhanced maternity & adoption pay
- Spend up to £1,500 at Currys / PC World and spread the cost through Sofology
- Additional days off, whether its your wedding, birthday or even the arrival of your new furry friend
- A contributory health scheme, flu vaccines, access to a Doctor and private health check
- Income protection, bereavement and life assurance – you can count on us to be there when it matters
- Holiday buy back scheme (5 days)
- Okay, so the list just goes on, but heres a few more. Sharesave, volunteer days and a cycle to work scheme!
A Little Bit About Sofology
Were a fun place to be and we know our people are priceless. Were proud of our Sofologists, who roll out the red carpet to each and every one of our customers, forever working together to be bold and ambitious.
Were all about crafting an unrivalled sofa experience that leaves our customers and Sofologists in awe. We wholeheartedly embody our values, infusing them in every aspect of our work.
Roll Out The Red Carpet- From browsing to buying and beyond, we always ensure aVery Important Customerexperience – no ifs, no buts.
A Seat for Everyone- Be yourself and feel at home. We know that different backgrounds and experiences make us stronger.
Bold By Design- We\’re a courageous brand with ambition and drive. Well never settle for second best and always strive for more.
So, if you want to join us on the sofa, save your seat by applying now!
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Service Technician - South Central employer: Take Up The Cross
Contact Detail:
Take Up The Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician - South Central
✨Tip Number 1
Familiarise yourself with common upholstery repair techniques and tools. Being able to discuss your hands-on experience with tools like staplers, cutters, and sewing equipment will show that you have the practical skills needed for the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be working directly in customers' homes, demonstrating your ability to communicate clearly and professionally will help you stand out as a candidate who can make customers feel at ease.
✨Tip Number 3
Research Sofology's values and culture. Understanding their commitment to quality and customer satisfaction will allow you to align your responses during interviews with what they are looking for in a Service Technician.
✨Tip Number 4
Prepare examples of past experiences where you've successfully repaired furniture or provided excellent customer service. Sharing specific stories will demonstrate your passion and hands-on talent, making you a more compelling candidate.
We think you need these skills to ace Service Technician - South Central
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Technician at Sofology. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in upholstery or furniture repair. Emphasise your hands-on skills, customer service experience, and any specific tools or techniques you are proficient with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality and attention to detail. Use specific examples from your past work to demonstrate how you can contribute to Sofology's mission of providing excellent customer service.
Showcase Your Customer Service Skills: In your application, emphasise your ability to communicate clearly and professionally with customers. Mention any previous experiences where you successfully resolved customer issues or provided exceptional service.
How to prepare for a job interview at Take Up The Cross
✨Show Your Passion for Customer Service
As a Service Technician, your role revolves around making customers feel at home. Be sure to express your enthusiasm for helping people and how you can enhance their experience with Sofology.
✨Demonstrate Your Technical Skills
Prepare to discuss your hands-on experience with upholstery repairs and the tools you’ve used. Bring examples of past work or scenarios where you successfully resolved issues, showcasing your problem-solving abilities.
✨Communicate Clearly and Confidently
Since you'll be interacting with customers in their homes, practice explaining technical concepts in simple terms. This will help demonstrate your ability to keep customers informed and comfortable during the repair process.
✨Emphasise Team Collaboration
Highlight your experience working with teams, especially in customer care or retail environments. Discuss how you can collaborate effectively with other departments to ensure a seamless experience for customers.
