Sales Consultant - Fixed Term in Golborne

Sales Consultant – Fixed Term – Sofology

Company Overview

Sofology is a family‑owned furniture business that puts its people first. We are committed to equality, diversity, inclusion and accessibility and prohibit all forms of discrimination and harassment. We provide a supportive environment for all colleagues and offer assistance for applicants with disabilities.

Key Responsibilities

• Engage customers via telephone, web chat and email, guiding them to their ideal sofa and upselling related products.
• Listen, understand and match customer needs with the right piece of furniture, ensuring a smooth purchasing journey.
• Maintain up‑to‑date knowledge of all product lines and promotions to provide accurate advice.
• Complete and process finance applications in line with FCA and TCF regulatory requirements.
• Generate and pipeline leads, ensuring timely follow‑up to maximise conversion and revenue.
• Collaborate with colleagues across the business to recommend process and product improvements.
• Deliver an exceptional customer experience, creating a fun and welcoming atmosphere across all channels.

Qualifications & Skills

• Previous sales experience, preferably in omni‑channel or B2C environments.
• Excellent verbal and written communication skills with a clear, confident telephone manner.
• Strong IT competence and ability to adapt to rapid change.
• Passion for sales and a genuine desire to help customers make the best decision.
• Positive, engaging outlook and ability to influence through language and enthusiasm.
• Capacity to close sales and achieve set targets.
• Resilient and able to work under pressure in a fast‑paced environment.
• Proactive and willing to learn and mentor others.

Benefits & Developments

• Professional qualifications support and learning & development programmes.
• 30% discount across the Sofology group, additional discounts for friends and family.
• High‑street and partner brand discounts.
• Contributory healthcare and pension schemes.
• Lawyer and employee assistance programme for you and your household.
• Enhanced maternity and paternity pay.
• Flexible working and part‑time opportunities.
• Company Apple iPad.

Work Arrangement

This role is primarily based from home, with one day per week in store or the support office. Working turns‑over and weekends on a rota basis are expected.