Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Central Operations team, ensuring smooth order processing and data accuracy.
- Company: Sofology is a fun, people-focused company dedicated to exceptional customer experiences.
- Benefits: Enjoy competitive pay, discounts, health benefits, and opportunities for personal growth.
- Why this job: Join a vibrant culture that values boldness, inclusivity, and ambition while making a real impact.
- Qualifications: Ideal candidates should have leadership skills, a passion for team development, and experience in operations.
- Other info: Flexible working options and additional perks like volunteer days and holiday buy-back schemes.
The predicted salary is between 36000 - 60000 £ per year.
Our Central Operations Team Leader is the glue that keeps our processes running smoothly and our internal teams brilliantly supported. You will be the go-to person, ensuring orders flow effortlessly, data stays accurate, and our systems remain perfectly in sync.
By coaching and empowering our Central Operations Administrators, you\’ll keep everything moving behind the scenes—from managing stock and processing orders to resolving unexpected hiccups. Your leadership helps ensure that what happens backstage at Sofology enhances our customer journey like no other.
A day in the life of a Central Operations Team Leader includes:
- Ensuring manual invoicing of orders is completed when systematic failures occur to maintain revenue accuracy.
- Creating movements of freestock to our Clearance stores to facilitate stock movement out of the business.
- Responding to support requests from various business areas to help keep the customer journey on track.
- Ensuring finance orders flow smoothly, including amendments and cancellations as needed.
- Maintaining accurate pricing of stock to support quick movement out of the business.
- Completing order corrections, amendments, cancellations, or refunds when customer journeys don\’t go as planned.
- Working through grading criteria to ensure ex-customer stock moves to the correct destination at maximum margins.
- Supporting retail stores with administrative functions they cannot self-serve.
- Handling ad hoc processes to support the customer journey.
As a leader, you\’ll drive team engagement by:
- Challenging the \’we\’ve always done it this way\’ mindset at every opportunity.
- Keeping our systems aligned to ensure the customer is always the focus.
- Reviewing and providing feedback on quality control checks to ensure process accuracy within the Central Operations Admin team.
- Creating and maintaining processes and procedures.
- Building relationships across departments to support streamlined working.
In an ideal world, you will already have:
- An easy-going nature with the ability to engage and inspire your team.
- A passion for developing the Central Operations Administration team, helping members grow or advance their careers through effective feedback and coaching.
- Skills in gaining feedback and generating ideas for continuous improvement.
- The ability to handle challenging conversations regarding errors, whether due to people, process, or systems, to generate positive outcomes.
- Relationship-building skills to enable big asks.
- Experience supporting the effective running of a team in the absence of a Team Manager.
- The ability to challenge norms and seek better solutions.
Pay & Perks include:
- Competitive salary and bonus.
- Opportunities for learning and growth.
- 30% staff discount across the Group, plus 15% for friends and family.
- Access to discounts at hundreds of high street retailers.
- Mental, physical, and financial support via Employee Assistance Programs.
- Enhanced maternity and adoption pay.
- Option to spend up to £1,500 at Currys / PC World with spread payments.
- Additional days off for special occasions.
- Health benefits including private health checks and flu vaccines.
- Income protection, bereavement, and life assurance.
- Holiday buy-back scheme (5 days).
- Additional benefits like Sharesave, volunteer days, and cycle-to-work schemes.
A Little Bit About Sofology
We\’re a fun, people-focused place, proud of our Sofologists who deliver exceptional customer experiences. We embody our values—being bold, inclusive, and ambitious—every day.
Our Values:
- Roll Out The Red Carpet: Ensuring an excellent customer experience from browsing to beyond.
- A Seat for Everyone: Embracing diversity and inclusion.
- Bold By Design: Being courageous and striving for excellence.
If you\’d like to join us on the sofa, save your seat by applying now!
#J-18808-Ljbffr
Central Operations Team Leader employer: Take Up The Cross
Contact Detail:
Take Up The Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Operations Team Leader
✨Tip Number 1
Familiarise yourself with the key processes and systems used in central operations. Understanding how orders flow, stock management works, and the importance of data accuracy will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or developed team members in the past. Highlighting your ability to inspire and engage a team will resonate well with us.
✨Tip Number 3
Be ready to discuss your approach to problem-solving, especially in challenging situations. We value candidates who can handle unexpected hiccups and turn them into positive outcomes, so think of specific instances where you've done this.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights into our company culture and values can help you tailor your responses and demonstrate that you align with our mission and ethos.
We think you need these skills to ace Central Operations Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Central Operations Team Leader. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in operations management, team leadership, and process improvement. Use specific examples that demonstrate your ability to handle challenges and drive team engagement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your leadership style aligns with Sofology's values and how you can contribute to enhancing the customer journey.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Take Up The Cross
✨Show Your Leadership Skills
As a Central Operations Team Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully coached and empowered team members in the past, and how you plan to inspire your future team.
✨Understand the Customer Journey
Familiarise yourself with the customer journey and how central operations impact it. Be ready to discuss how you can ensure smooth processes that enhance customer experiences, as this role is all about keeping things running behind the scenes.
✨Emphasise Continuous Improvement
Highlight your passion for continuous improvement during the interview. Share specific instances where you've challenged the status quo and implemented changes that led to better outcomes, showcasing your ability to drive efficiency.
✨Build Relationships Across Departments
Since this role involves collaboration with various teams, be prepared to talk about your relationship-building skills. Discuss how you've successfully worked with different departments in the past to achieve common goals and streamline processes.
