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For Companies At a Glance
- Tasks: Lead payment processing, manage vendor relationships, and ensure compliance in a fast-paced environment.
- Company: Join Take-Two Interactive, a top gaming company known for creativity and innovation.
- Benefits: Enjoy private healthcare, fitness reimbursements, and a vibrant office culture with fun events.
- Why this job: Be part of a dynamic team that values creativity and offers growth opportunities in the gaming industry.
- Qualifications: 7+ years in payments operations with strong analytical skills and knowledge of payment systems required.
- Other info: Work in a hybrid model, with four days in the London office and a casual, inviting atmosphere.
The predicted salary is between 43200 - 72000 £ per year.
Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services.
The Direct to Consumer team is a startup within Take-Two. We have built a culture that enables hybrid work. We are building a commerce and distribution platform for our game labels, partnering directly with our studios to bring value company-wide. Our team is small and agile – we release to our users quickly, and constantly iterate to elevate our product’s quality.
The Challenge
- Operations Management - Lead the daily management of payment processing, including transaction reconciliation, dispute resolution, and monitoring of payment gateways and platforms to ensure seamless functionality.
- Reporting & Analysis - Develop, track, and maintain key performance indicators (KPIs) to assess the efficiency and effectiveness of payment processing. Regularly report to senior leadership on critical metrics such as transaction volumes, payment costs, chargeback rates, approval rates, fraud detection, and error rates.
- Vendor Management - Cultivate and manage strategic relationships with payment service providers (PSPs). Ensure high levels of service and performance, and resolve any service issues or disruptions promptly.
- Payments Routing - Own and refine the payments routing strategy to maximize transaction success rates and improve overall payment performance.
- Compliance & Risk Management - Ensure all payment operations adhere to relevant industry standards, such as PCI DSS, PSD2, and anti-money laundering (AML) regulations. Proactively identify and mitigate potential risks and vulnerabilities within payment systems.
- Industry Expertise - Stay up to date with evolving payments industry regulations and trends. Ensure continuous compliance and identify emerging risks that could impact payment operations.
- System Integration & Support to Engineering - Work closely with engineering teams to support the integration of new payment platforms, tools, or features. Troubleshoot and resolve any system-related issues, ensuring minimal disruption to payment services.
- Customer Support Collaboration - Work with customer support teams to address escalated payment-related issues and enhance the overall customer experience.
What You Bring
- 7+ years of experience in payments operations, financial services, or a related field at a leading technology company, consultancy, or within the payments industry.
- Deep knowledge of payment processing systems, payment gateways, and card networks.
- Comprehensive understanding of the current payments landscape, including emerging trends and technologies.
- In-depth familiarity with regulatory frameworks such as PCI DSS, PSD2, and AML.
- Experience working with major payment platforms and proficiency in data analytics tools.
- Knowledge of fraud prevention systems and tools to safeguard payment processes.
- Strong financial modeling, data analysis, and reporting capabilities.
- Exceptional attention to detail, with the capacity to handle multiple priorities and tight deadlines.
- Excellent verbal and written communication skills, with the ability to present data-driven insights to senior leadership and stakeholders.
- Strong interpersonal skills, with the ability to foster relationships across teams and external partners.
What We Offer You
- Great Company Culture - We pride ourselves as being one of the most creative and innovative places to work.
- Growth - As a global entertainment company, we create environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
- Work Hard, Play Hard - Our employees bond, blow-off steam, and flex some creative muscles through various activities.
- Benefits - Benefits include private healthcare, private dental, a double matching pension policy, employee stock purchase scheme, and more.
- Perks - Fitness reimbursement, an onsite gym, employee discount programs, free games & events, and a dog friendly workplace.
This role requires you to come into our London office four days a week, Monday to Thursday.
Payments Operations Manager London, England, United Kingdom employer: Take-Two Interactive
Contact Detail:
Take-Two Interactive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Operations Manager London, England, United Kingdom
✨Tip Number 1
Familiarise yourself with the latest trends in payment processing and regulations like PCI DSS and PSD2. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the payments industry, especially those who have experience with major payment platforms like Stripe or PayPal. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific metrics and KPIs related to payment operations that you've managed in the past. Being able to share concrete examples of how you've improved transaction success rates or reduced chargeback rates will showcase your expertise.
✨Tip Number 4
Research Take-Two Interactive's culture and values, particularly their focus on creativity and innovation. Tailoring your conversation to align with their core tenets will show that you're not just looking for any job, but that you're genuinely interested in contributing to their team.
We think you need these skills to ace Payments Operations Manager London, England, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payments operations and financial services. Use keywords from the job description, such as 'payment processing systems' and 'regulatory frameworks', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the gaming industry and how your skills align with Take-Two's values of creativity and innovation. Mention specific experiences that showcase your ability to manage payment operations effectively.
Highlight Relevant Skills: Emphasise your expertise in data analytics tools and fraud prevention systems. Provide examples of how you've used these skills to drive business results in previous roles, particularly in high-volume e-commerce environments.
Showcase Your Interpersonal Skills: Since the role involves collaboration with various teams, highlight your strong interpersonal skills. Share examples of how you've successfully fostered relationships with stakeholders or resolved complex issues in past positions.
How to prepare for a job interview at Take-Two Interactive
✨Know Your Payment Systems
Make sure you have a solid understanding of various payment processing systems and gateways. Be prepared to discuss your experience with platforms like Stripe, PayPal, or Adyen, and how you've used data analytics tools to optimise payment operations.
✨Demonstrate Industry Knowledge
Stay updated on the latest trends and regulations in the payments industry, such as PCI DSS and PSD2. Show that you can identify emerging risks and opportunities that could impact payment operations, which will impress the interviewers.
✨Highlight Your Problem-Solving Skills
Be ready to share examples of how you've resolved complex payment-related issues in the past. Discuss your approach to vendor management and how you've cultivated relationships with payment service providers to ensure high service levels.
✨Showcase Your Communication Skills
Since this role involves reporting to senior leadership, practice presenting data-driven insights clearly and concisely. Highlight your ability to foster relationships across teams and external partners, as strong interpersonal skills are crucial for success.
