What you will do
- Own a portfolio of NHS and private healthcare customers, driving adoption and measurable outcomes.
- Run onboarding, training and quarterly reviews with clinical and operational stakeholders.
- Protect renewals and surface expansion opportunities within existing accounts.
- Turn frontline customer insight into product and roadmap input.
What we are looking for
- Customer success or account management experience in SaaS, ideally health or public sector facing.
- Understanding of how NHS trusts make decisions and how procurement cycles run.
- Confidence with clinical and operational stakeholders alike.
- Based within reach of London for hybrid working.
Package
- £65,000 to £75,000 base, plus bonus.
- Hybrid in London with customer travel across the UK.
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