Senior Lead, ServiceNow ITOM

b Overview /b p In this role you will lead the CMDB strategy and IT Operations roadmap within a fast-paced, creative environment. You will build a foundational CMDB, define standards, and enable data-driven insights for technology assets. You will implement ServiceNow Discovery, Service Mapping, and AI-enabled workflows to drive self-healing operations. You will act as a bridge between infrastructure teams and business stakeholders to deliver scalable, AI-powered solutions. This is a chance to shape how Take-Two manages IT assets at scale and across platforms. /p b Pay / Benefits /b ul li private medical and dental insurance /li li pension policy up to 4% /li li Employee Stock Purchase Plan with 15% discount /li li Cycle to Work scheme /li li 26 days of annual leave /li li on-site gym and office bar /li /ul b Responsibilities /b ul li Lead CMDB and CSDM strategy with CI classes, attributes, dependencies, and service mapping approaches. /li li Manage end-to-end ServiceNow Discovery and Service Mapping lifecycle, including MID servers, network/security settings, probes, patterns, and schedules. /li li Build and maintain integrations via IntegrationHub, Service Graph Connectors, and scripted REST/SOAP APIs. /li li Identify and implement GenAI and Agentic Workflows to improve alert analysis, remediation, and data anomaly detection. /li li Oversee CMDB health, data normalization, and reconciliation to create a self-healing IT environment. /li li Collaborate with technical and business stakeholders to translate operational challenges into AI-driven solutions. /li /ul b Key requirements /b ul li Deep ServiceNow expertise with ITOM Visibility /li li Advanced JavaScript, GlideRecord, GlideAjax, PowerShell, Business Rules, Flow Designer /li li Expert knowledge of Discovery patterns, credentials, and error handling /li li Strong ITSM, ITAM, VR, and ITIL familiarity, including CI and asset lifecycle management /li li Cloud platforms (AWS, Azure, GCP), virtualization, and Infrastructure as Code /li li Data analysis, reporting, and data quality governance /li li Excellent interpersonal and leadership skills with a track record of cross-team consensus /li li Experience integrating AI/ML features and Agentic Workflows /li /ul ul li interpersonal communication /li li leadership /li li cross-functional collaboration /li li ServiceNow /li li IntegrationHub /li li Service Graph Connectors /li /ul