Technical Trainer, Customer Training

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe.

The Technical Trainer will provide primarily customer-facing training on the TAIT group of companies’ automation platforms and associated systems. They will also be instrumental in the development of content for future training offerings.

Responsibilities:

• Classroom Training: Facilitate classroom training on the TAIT and/or Kinesys automation platforms. Create and develop training materials to support the delivery of classroom training, incorporating different learning styles.
• Onsite Training: Facilitate either onsite or online/remote training on various topics as needed (by customer request). Create and develop training materials to support the delivery of onsite training.
• Process Management: Develop and manage appropriate processes for training administration. Manage and update necessary training information via internal communication tools.
• Tracking & Reporting: Effectively utilize the TAIT external LMS to house and manage training activity and learner progress. Provide learner tracking and reporting as needed/requested.
• Collaboration: Collaborate cross-functionally with team members, department heads, and other stakeholders to understand organizational needs and align customer-facing learning programs with business objectives.

Qualifications:

• Professional experience working with automation controls systems.
• In-depth knowledge of NAVIGATOR; working knowledge of iQ, eCham/Cham 5, Vector.
• Bachelor’s Degree is preferred.
• Strong written and oral communication skills.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced and agile environment.
• Excellent project management skills and the ability to manage multiple initiatives simultaneously.
• Excellent communication and interpersonal skills, with the ability to influence at multiple levels of the organization.
• Affinity for working closely with customers to solve challenges and provide a great customer experience.

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.