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For Companies At a Glance
- Tasks: Deliver exceptional support and solutions to diverse clients in the live events industry.
- Company: Join TAIT, a leader in creating unforgettable experiences for top artists and brands.
- Benefits: Enjoy competitive pay, professional growth, and the chance to work on iconic projects.
- Other info: Dynamic role with opportunities to collaborate on exciting projects worldwide.
- Why this job: Be part of a team that shapes culture-defining experiences across the globe.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting‑edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe.
Position Purpose
The Support Manager provides courteous, professional, prompt, exceptional service and support to TAIT’s diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with an emphasis on providing support tailor‑made to the client’s system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.
Essential Responsibilities / Accountabilities
- Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
- Provide feedback from customers on product quality and features.
- Follow TAIT QHSE and global Service standards.
Support Manager NEW employer: TAIT
Contact Detail:
TAIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Manager NEW
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching TAIT and its projects. Familiarise yourself with their work and think about how your skills can contribute to their mission. We want to see your passion for the role and how you can make a difference!
✨Tip Number 3
Practice your communication skills! As a Support Manager, you'll need to convey information clearly and effectively. We suggest doing mock interviews with friends or using online resources to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see your enthusiasm and commitment to joining the TAIT team!
We think you need these skills to ace Support Manager NEW
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about providing exceptional support and creating unforgettable experiences for our clients.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that align with the Support Manager role. Highlight any relevant experience in customer service or project management that showcases your ability to collaborate effectively.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re the perfect fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at TAIT
✨Know Your Stuff
Before the interview, dive deep into TAIT's history and their impressive portfolio. Familiarise yourself with their partnerships and projects, especially those that resonate with you. This shows genuine interest and helps you connect your experience to their work.
✨Showcase Your Problem-Solving Skills
As a Support Manager, you'll need to tackle client concerns head-on. Prepare examples from your past where you've successfully resolved issues or improved customer satisfaction. Be ready to discuss how you can apply these skills at TAIT.
✨Emphasise Team Collaboration
Collaboration is key in this role. Think of instances where you've worked with different teams to achieve a common goal. Highlight your ability to communicate effectively and advocate for clients while working alongside various departments.
✨Ask Insightful Questions
Prepare thoughtful questions about TAIT’s approach to customer support and their future projects. This not only demonstrates your enthusiasm but also gives you a clearer picture of how you can contribute to their mission.