Repairs & Logistics Coordinator in Cambridge

Background Tait Communications is a global leader in designing and delivering critical communications solutions which are the right fit for a variety of industries including public safety agencies, government services, utilities, extractive industries and urban transport providers. Across the world, users of Tait products and services are better able to protect themselves and the public, be more responsive and more productive. While several corporate functions are based in Christchurch, New Zealand, the company prides itself on its international customer base and global support network.

The purpose of this role is to support the efficient day-to-day operations of the business, with a particular focus on warehouse management and the effective handling of goods in and out. The role is responsible for ensuring that all equipment received for repair is promptly logged, processed, and dispatched for repair, while also ensuring that repaired items are returned to customers without delay. In addition, this position will oversee administrative tasks within the inventory management system, maintaining accurate and up-to-date stock records to enable teams to provide reliable information to customers. Accuracy and attention to detail are essential, as the role must ensure compliance with inventory audits and operational standards.

This position works closely with the Sales, Operations, Project Management, and Engineering teams to support smooth business operations and deliver excellent service to customers.

Scope of Role

The Repairs and Logistics Coordinator plays a vital role in ensuring the smooth and efficient operation of the company's warehouse, logistics, and repair processes. This role covers end-to-end coordination of goods and equipment, from receipt and logging through to repair, dispatch, and customer return - while maintaining accurate inventory records and supporting compliance with audit requirements. The position has a direct impact on operational efficiency, customer satisfaction, and the accuracy of business data used across departments.

Warehouse & Logistics Management

• Undertake efficient daily warehouse operations, ensuring the efficient flow of goods in and out.
• Receive, inspect, and log incoming shipments, including customer equipment returned for repair.
• Coordinate dispatch and shipping of repaired equipment to customers, ensuring timely turnaround.
• Manage carrier bookings, tracking, and delivery confirmations to maintain service standards.
• Ensure warehouse layout, cleanliness, and safety standards are maintained at all times.

Repairs Coordination

• Log and track all equipment received for repair within the system.
• Liaise with repair providers to ensure repair jobs are prioritised and completed promptly.
• Maintain clear communication with customers or internal teams regarding repair status and expected return times.
• Monitor and record all movement of repaired items to ensure full traceability from receipt to dispatch.

Inventory & Stock Control

• Update and maintain accurate stock and inventory records within the company's management system.
• Conduct regular stock checks and support periodic audits to ensure data integrity.
• Identify and report any stock discrepancies or issues to management.
• Support procurement or operations teams with stock level reporting and replenishment needs.

Administrative & System Management

• Accurately input and maintain all logistics, repair, and stock information in the company database.
• Generate and distribute daily or weekly reports on stock levels, repairs in progress, and dispatch activity.
• Assist in preparing documentation required for audits, shipments, and compliance checks.
• Support the continuous improvement of warehouse and repair processes through feedback and system updates.

Cross-Functional Collaboration

• Work closely with the Sales, Operations, Projects, and Engineering teams to ensure smooth coordination between departments.
• Provide clear and timely updates to internal stakeholders regarding inventory status, repair progress, and shipping timelines.
• Assist in identifying and implementing process improvements that enhance customer satisfaction and operational efficiency.

Functional Outcomes

The Repairs and Logistics Coordinator will ensure that all warehouse, logistics, and repair activities are executed efficiently, accurately, and in compliance with company standards. Success in this role will be demonstrated through timely processing of goods in and out, minimal repair dispatch times, and consistently accurate inventory data to support business decision-making.

Reporting Relationships

Reports To: Quality & Operations Manager

Reporting Roles: None

Peers: Operations team, Project team

Occupational Safety and Health

All Staff Have An Obligation To Follow Tait Policy And Procedures. It Is Imperative That All Employees Actively Participate In Managing Risks And Hazards, Reporting Accidents, Incidents And Near Accidents, And Avoiding Any Action Which May Cause Harm To Yourself Or Others.

Person Specification

Relevant competencies

• Leadership
• Team Leadership
• Strategic Awareness
• Planning
• Scouting and Developing Talent
• People Management
• Performance Management
• Customer Focus
• Problem Solving
• Gathers the Facts
• Decision Making
• Actioning/Implementing
• Responsiveness
• Open Communication
• Written Communication
• Interpersonal Skills
• Self-Development
• Process Improvement
• Confidentiality of Information
• Non-Limitation Clause