Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly technical support and resolve user issues in a dynamic team.
- Company: Thriving organisation in High Wycombe with a supportive work culture.
- Benefits: Competitive salary, full benefits, and a collaborative office environment.
- Why this job: Join a growing team and make a difference by helping users every day.
- Qualifications: Experience in IT support and excellent communication skills are essential.
- Other info: Entry-level position with opportunities for growth and development.
The predicted salary is between 28000 - 30000 £ per year.
This is a great opportunity for a customer‑focused 1st / 2nd Line Support Engineer to join a thriving organisation based in High Wycombe. The role is office‑based Monday to Friday, working with a great team.
The Role of 1st / 2nd Line Support Engineer
- You’ll be the first point of contact for users, providing friendly and effective technical support across business systems (EPOS – nice to have, not essential).
Key Responsibilities
- Providing 1st and 2nd line remote support
- Handling inbound calls and support queries
- Diagnosing and resolving issues, escalating where required
- Supporting new users with system setup, walkthroughs and remote training
What We’re Looking For
- Experience in 1st / 2nd line IT support
- Excellent communication and customer service skills
- Confident working with non‑technical users
- Someone who goes the extra mile
Nice to have EPOS or retail experience, but not essential.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries IT System Training and Support
How to Apply
If you enjoy helping people and want to be part of a growing 1st / 2nd Line Support Engineer team, please send your CV today.
1st / 2nd Line Support Engineer in High Wycombe employer: Taishi Consulting
Contact Detail:
Taishi Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer in High Wycombe
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a 1st / 2nd Line Support Engineer, you'll need to explain technical issues to non-technical users. Role-play with a friend or family member to get comfortable with this.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about the team and the support processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st / 2nd Line Support Engineer in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've helped users in the past, so don’t be shy about showcasing your customer service skills!
Craft a Friendly Cover Letter: Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about joining our team in High Wycombe.
Showcase Your Communication Skills: Since you'll be dealing with non-technical users, it's important to demonstrate your ability to communicate clearly. Use simple language in your application to reflect this skill.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Taishi Consulting
✨Know Your Tech Basics
Brush up on your 1st and 2nd line support knowledge. Be ready to discuss common issues you might encounter, like troubleshooting EPOS systems or general IT queries. This shows you're prepared and can handle the technical side of the role.
✨Show Off Your Communication Skills
Since you'll be dealing with non-technical users, practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly. This will highlight your customer service skills.
✨Prepare for Scenario Questions
Think about past experiences where you've resolved issues or helped users. Be ready to share specific examples that showcase your problem-solving abilities and how you went the extra mile to assist someone.
✨Research the Company Culture
Get to know the organisation's values and team dynamics. Mentioning how you align with their culture during the interview can set you apart. It shows you're not just looking for a job, but a place where you can contribute positively.
