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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and maintain infrastructure.
- Company: Join a fabulous organisation with a supportive team culture.
- Benefits: Competitive salary, 10% pension, free parking, and more.
- Why this job: Kickstart your IT career and make a real difference in a dynamic environment.
- Qualifications: 1 year of IT support experience and strong communication skills.
- Other info: Exciting growth opportunities and a chance to work with cutting-edge technology.
The predicted salary is between 21000 - 25000 £ per year.
1st and 2nd Line Support Engineer – Aylesbury £25,000 to £30,000 + Benefits including 10% Pension, free parking. This is a fantastic opportunity for you to join a truly fabulous organisation. Full details on application.
Working closely with the IT Manager, you will be responsible for providing full IT Support and ensuring the smooth running of the infrastructure at all times. You will also help the organisation to keep on top of its ever‑changing IT requirements.
Responsibilities
- Provide 1st line IT support via phone, email and service desk
- Log, prioritise and resolve support tickets
- Troubleshoot hardware, software and network issues
- Administer Microsoft 365 and Active Directory user accounts
- Configure and deploy PCs, laptops, printers and mobile devices
- Support ePOS and payment systems
- Diagnose basic network and connectivity problems
- Work with third‑party providers on escalated issues
- Maintain IT documentation and asset records
- Provide occasional IT support for events
Required Qualifications
- At least 1 year’s experience in an IT support role
- Strong Windows 10/11 and Microsoft 365 experience
- Active Directory administration skills
- Basic networking knowledge (DNS, DHCP, troubleshooting)
- Excellent communication and customer service skills
- A methodical, organised approach
- A positive, helpful attitude
Essential Requirements
- Full UK driving licence and access to your own vehicle.
If you are looking for an exciting new opportunity for a fantastic organisation, please send your CV to me today as this position will go quickly.
Technical Support Officer - 1st / 2nd Line Support in Aylesbury employer: Taishi Consulting
Contact Detail:
Taishi Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer - 1st / 2nd Line Support in Aylesbury
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for a Technical Support Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews like a pro! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Windows 10/11 and Microsoft 365. We want to see that positive, helpful attitude shine through when you're answering questions.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Officer - 1st / 2nd Line Support in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how your skills match the job description, so don’t be shy about showcasing your Windows 10/11 and Microsoft 365 expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your positive attitude and customer service skills make you a perfect fit for our team.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing a methodical approach to troubleshooting, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Taishi Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your experience with Active Directory and how you've handled troubleshooting in the past. The more specific examples you can provide, the better!
✨Show Off Your Customer Service Skills
As a Technical Support Officer, communication is key. Prepare to share instances where you've successfully resolved customer issues or improved user satisfaction. Highlight your positive attitude and methodical approach to problem-solving.
✨Familiarise Yourself with Common Issues
Get to grips with common hardware, software, and network issues that might come up in the role. Think about how you would troubleshoot problems like connectivity issues or ePOS system failures, and be ready to explain your thought process.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT infrastructure and how they handle support tickets. This shows your genuine interest in the role and helps you understand if the company is the right fit for you.
