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- Tasks: Provide top-notch IT support and troubleshoot technical issues for users.
- Company: Dynamic IT consulting firm in Aylesbury with a customer-focused approach.
- Benefits: Competitive salary, pension plan, and a thriving work environment.
- Why this job: Join a vibrant team and enhance your IT skills while helping others.
- Qualifications: 1 year of IT support experience and strong knowledge of Windows 10/11 and Microsoft 365.
- Other info: Full UK driving licence and vehicle required for this role.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic IT consulting firm in Aylesbury is seeking a skilled 1st and 2nd Line Support Engineer. This role involves providing comprehensive IT support, troubleshooting various technical issues, and managing user accounts.
Ideal candidates will possess:
- At least 1 year of IT support experience
- Strong knowledge of Windows 10/11 and Microsoft 365
- Excellent communication skills
A full UK driving licence and vehicle are essential.
Benefits include a competitive salary, pension plan, and the chance to work in a thriving environment.
1st/2nd Line IT Support Engineer — Customer-Focused Tech in Aylesbury employer: Taishi Consulting
Contact Detail:
Taishi Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support Engineer — Customer-Focused Tech in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Prepare by researching common IT support scenarios and practice your responses. Show off your troubleshooting skills and how you handle customer queries with ease – it’s all about that customer-focused approach!
✨Tip Number 3
Tailor your pitch! When you get the chance to speak with potential employers, highlight your experience with Windows 10/11 and Microsoft 365. Make sure they see how your skills align perfectly with what they need.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better shot at landing that dream role. Let’s get you started on this journey together!
We think you need these skills to ace 1st/2nd Line IT Support Engineer — Customer-Focused Tech in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role is customer-focused, make sure to demonstrate your excellent communication skills in your application. We want to know how you handle technical issues while keeping users happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Taishi Consulting
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss common issues users face and how you would troubleshoot them. This shows that you’re not just familiar with the software, but you can also think on your feet.
✨Show Off Your Communication Skills
Since this role is customer-focused, practice explaining technical concepts in simple terms. You might be asked to describe how you would help a non-technical user solve a problem. Clear communication can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that put you in real-life support situations. Think about past experiences where you resolved issues or managed difficult users. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Be Ready to Discuss Your Driving Experience
Since a full UK driving licence and vehicle are essential, be prepared to talk about your driving experience. If you’ve had to travel for work before, share those experiences and how they helped you manage your time and responsibilities.
