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- Tasks: Monitor and troubleshoot IT systems to ensure optimal performance 24/7.
- Company: Join a dynamic team in a collaborative tech environment.
- Benefits: Competitive salary, training, career development, and wellness benefits.
- Other info: Shift-based role with opportunities for growth and certification support.
- Why this job: Be part of a crucial team ensuring network reliability and efficiency.
- Qualifications: Diploma or degree in IT, with 1-3 years of relevant experience.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a detail-oriented and proactive NOC IT Specialist to join our Network Operations Center (NOC) team. This role involves monitoring, maintaining, and troubleshooting critical IT systems and networks to ensure optimal performance and uptime. The position requires shift-based availability, including nights, weekends, and holidays, to provide 24/7 operational support.
Key Responsibilities
- System and Network Monitoring: Continuously monitor IT infrastructure, applications, and networks using NOC tools (e.g., SolarWinds, Nagios, Zabbix). Identify, analyze, and elevate alerts or incidents to appropriate teams or stakeholders. Maintain logs and incident records for auditing and reporting purposes.
- Incident Management: Respond to and resolve technical incidents, escalating when necessary. Coordinate with cross-functional teams to ensure timely resolution of issues. Provide root cause analysis for recurring issues and recommend preventive measures.
- Performance Optimization: Track and report on system and network performance metrics. Suggest and implement improvements to enhance system reliability and efficiency. Assist with capacity planning and forecasting for IT infrastructure.
- Troubleshooting and Maintenance: Perform basic troubleshooting of servers, networks, and applications. Collaborate with vendors and third-party service providers to address and resolve issues. Conduct routine system checks and maintenance tasks to prevent downtime.
- Shift-Based Operations: Provide 24/7 coverage on a rotating shift schedule. Maintain effective handovers between shifts to ensure continuity of service. Stay available for on-call support as needed.
- Documentation and Communication: Update operational procedures, knowledge bases, and incident reports. Communicate effectively with team members, stakeholders, and management regarding ongoing issues and resolutions. Prepare daily and weekly operational reports.
Qualifications
- Diploma or Bachelor’s degree in Computer Science, IT, or related field, or equivalent work experience.
- 1-3 years of experience in IT support, system administration, or network operations.
- Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP, VPN, etc.).
- Familiarity with monitoring tools (e.g., SolarWinds, PRTG, New Relic).
- Basic troubleshooting skills for servers, operating systems (Windows/Linux), and applications.
Skills
- Strong analytical and problem-solving abilities.
- Excellent communication skills, both written and verbal.
- Ability to work effectively under pressure and manage multiple tasks.
- Team player with a proactive attitude.
- Willingness to adapt to a shift-based schedule, including nights and weekends.
- Able to read and write Chinese language.
Good To Have
- Certifications such as CCNA, CompTIA Network+, or ITIL Foundation.
- Experience with cloud platforms (AWS, Azure, GCP) or virtualization technologies (VMware, Hyper-V).
- Understanding of security practices and tools (firewalls, IDS/IPS).
What We Offer
- Competitive salary.
- Comprehensive training and onboarding program.
- Opportunities for career development and certification support.
- A collaborative and supportive work environment.
- Health, wellness, and retirement benefits.
Network Operation Engineer (1 Year Fixed Term Contract) employer: Tain
Contact Detail:
Tain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operation Engineer (1 Year Fixed Term Contract)
✨Tip Number 1
Network with industry professionals! Attend meetups, webinars, or online forums related to network operations. Engaging with others in the field can lead to job opportunities and insider tips.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities and knowledge of networking protocols. This can really set you apart during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on common networking scenarios and incident management techniques. Practising with mock interviews can help us feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Network Operation Engineer (1 Year Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the role of a Network Operation Engineer, so don’t hold back on showcasing your IT support and network operations experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our NOC team. Keep it concise but engaging – we love a good story that connects your skills to our needs.
Show Off Your Technical Skills: Don’t forget to mention your familiarity with monitoring tools and networking protocols. We’re looking for someone who can hit the ground running, so highlight any relevant certifications or experiences that demonstrate your technical prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Tain
✨Know Your Tools
Familiarise yourself with the NOC tools mentioned in the job description, like SolarWinds and Nagios. Be ready to discuss how you've used similar tools in past roles or how you would approach monitoring and troubleshooting with them.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've managed or resolved. Highlight your analytical skills and how you approached troubleshooting, especially under pressure. This will demonstrate your capability to handle the demands of a shift-based role.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since communication is key in this role, be prepared to explain technical concepts in simple terms. This will show that you can effectively collaborate with cross-functional teams.
✨Be Ready for Shift-Based Questions
Expect questions about your availability and willingness to work nights, weekends, and holidays. Share any previous experience with shift work and how you manage work-life balance, as this will reassure them of your commitment to the role.