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For Companies At a Glance
- Tasks: Provide tech support, troubleshoot issues, and assist with IT projects.
- Company: Join a dynamic IT team focused on innovation and user satisfaction.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values your input and skills.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and good networking knowledge required.
- Other info: Occasional after-hours work may be needed for system upgrades.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a talented and experienced IT Support Engineer to join our dynamic IT team. The ideal candidate will possess a strong technical background coupled with great troubleshooting skills to provide timely and effective support to our end users. The successful candidate will ideally be personable and engaging.
Key Responsibilities:
- Provide technical support to end-users on various IT issues including hardware, software, networking, and peripherals.
- Respond to and resolve IT support tickets in a timely manner while maintaining high levels of customer satisfaction.
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
- Complete IT inductions and on-boarding/off-boarding of employees.
- Administer user accounts, permissions, and access rights in accordance with company policies.
- Collaborate with team members to identify recurring issues and implement proactive solutions.
- Assist in the deployment and maintenance of software applications and updates.
- Liaise with 3rd party vendors, and raise purchase requests in a timely manner.
- Contribute to documentation efforts including user guides, knowledge base articles, and system configurations.
- Participate in IT projects as assigned, ensuring timely completion and adherence to project requirements.
- Stay informed about emerging technologies and industry best practices to continuously improve IT support services.
Qualifications & Skills:
- 2+ years of experience in an IT support role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Good networking knowledge (DHCP, DNS, IP etc).
- Solid understanding of Windows and/or macOS operating systems.
- Experience with Active Directory, Intune, Office 365, Azure, Exchange Online, JIRA, Slack and other enterprise IT systems.
- Strong interpersonal and communication skills with the ability to interact effectively with users at all levels.
- Ability to prioritise tasks and manage time efficiently in a dynamic work environment.
- Proven ability to work independently as well as collaboratively within a team.
Additional Information:
- Occasional after-hours and weekend work may be required for system maintenance and upgrades.
IT Support Engineer (TC) employer: Tain
Contact Detail:
Tain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (TC)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Intune, and Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common IT support scenarios. Being able to demonstrate your problem-solving process can impress interviewers and show that you're ready to tackle real-world issues.
✨Tip Number 3
Prepare to discuss your previous experiences in IT support, particularly any instances where you improved customer satisfaction or resolved recurring issues. This will highlight your ability to contribute positively to our team.
✨Tip Number 4
Show your enthusiasm for continuous learning by mentioning any recent courses or certifications you've completed related to IT support. This demonstrates your commitment to staying updated with emerging technologies, which is crucial for this role.
We think you need these skills to ace IT Support Engineer (TC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your troubleshooting skills and familiarity with the technologies mentioned in the job description, such as Active Directory and Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your technical expertise and interpersonal skills. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the team at StudySmarter.
Highlight Relevant Skills: In your application, clearly outline your proficiency in networking concepts like DHCP and DNS, as well as your experience with both Windows and macOS operating systems. This will demonstrate your fit for the role.
Show Enthusiasm for Continuous Learning: Mention your commitment to staying updated on emerging technologies and best practices in IT support. This shows that you're proactive and eager to improve the services you provide.
How to prepare for a job interview at Tain
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in troubleshooting hardware, software, and networking issues. Highlight specific examples from your previous roles where you successfully resolved complex IT problems.
✨Demonstrate Your Interpersonal Skills
Since the role requires strong communication skills, practice how you would explain technical concepts to non-technical users. Be personable and engaging during the interview to show that you can connect with end-users effectively.
✨Familiarise Yourself with Key Technologies
Make sure you have a good understanding of the technologies mentioned in the job description, such as Active Directory, Office 365, and Azure. Being able to discuss these tools confidently will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to outline how you would handle specific IT support situations, showcasing your critical thinking and prioritisation skills.
