Senior Product Designer in Richmond

We’re Tails.com, a dog food subscription company that creates truly tailored food for each dog we serve. We ask simple questions to gather dog info, and use that to create a unique recipe delivered to the dog's door each month. Designed to delight our customers.

Join Product Design at tails.com, and you’ll be right in the midst of the action – designing copy and content experiences that delight our customers. We work in collaborative, cross‑functional squads – engineers, designers, researchers, data analysts, and anyone else it takes to make great things happen. Some days it’s about quick, tactical wins; other days it’s about digging into the big, knotty problems and solving them together. Importantly, we’re a proper team of product professionals.

The role:

We are seeking an experienced Senior Product Designer. You will bring a passion for finding solutions that deliver usable and joyful experiences to our dog‑loving customers in the UK and beyond. The ideal candidate will be skilled at each stage of the design process, and always focused on the needs of the customer. You will work with other designers and cross‑functional team members and will rely heavily on both qualitative and quantitative data to make informed decisions.

You will be responsible for:

• Product Design & Delivery: Participation in end‑to‑end discovery, and proficiency in design processes including wireframing, prototyping, visual design, interaction design, and usability testing. Partner with Product Managers, User Researchers, Engineers, Content, and cross‑functional teams to shape product direction. Transform customer insights into valuable, usable, and delightful products that solve real customer problems. Use design as a tool for rapid learning and validation in a fast‑paced, iterative environment. Present design concepts, rationale, and vision to cross‑functional teams and leadership.
• Visual & Interaction Design Excellence: Craft high‑quality, polished user interfaces with meticulous attention to detail. Set the standard for visual and interaction design quality across the digital product in close collaboration with the Creative/Brand teams to keep a cohesive experience across all touchpoints. Contribute to and help maintain design systems, component libraries, and design documentation. Ensure design consistency and coherent customer experiences across all touchpoints.
• Mentorship & Collaboration: Mentor and support Junior Product Designers, sharing knowledge and best practices. Provide constructive design feedback and guidance to help team members grow their craft. Collaborate with other designers to ensure consistent communication and design quality. Act as a design advocate, raising the bar for design thinking and champion product design across the business through compelling storytelling and presentations.
• Strategic Thinking & Customer Focus: Demonstrate an intuitive eye for customer needs beyond the obvious, anticipating unspoken requirements. Collect and interpret qualitative and quantitative feedback to inform design decisions. Stay current on industry trends, market conditions, and emerging design practices to inform design decisions. Challenge the status quo with creative problem‑solving and a continuous improvement mindset. Advocate for a balance between customer and business needs supporting both customer experience, and revenue and metrics.

The skills you’ll bring:

• Design Excellence: 5+ years of product design experience with proven expertise across all phases of the design process. Strong portfolio demonstrating user‑centered products with exceptional UI quality and measurable impact. Expert visual design skills with a keen eye for typography, colour, layout, and micro‑interactions. Advanced interaction design abilities with deep understanding of usability principles. Strong creative / brand background is beneficial to the role.
• Tools & Methods: Highly proficient in Figma. Experience with prototyping tools and handoff processes for engineering collaboration. Key contributor to developing and maintaining our design systems, component libraries, and design documentation to scale quality. Strong understanding of usability testing methods and research synthesis as well as being comfortable conducting your own research studies across projects. Working with Product Management on ticket and specification writing using tools like Jira and Confluence.
• Mindset & Approach: Passion for design with creative problem‑solving abilities and strong attention to detail. Comfortable with ambiguity and rapid change. Customer‑obsessed with ability to balance user needs and business goals. Collaborative team player who builds strong cross‑functional relationships. Self‑motivated and able to work autonomously while knowing when to seek input.

What's in it for you?

• Competitive salary, reviewed annually.
• Annual bonus, based on company performance.
• Flexible core hours, giving you true work‑life balance.
• Hybrid role to ensure this role works for you.
• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days.
• 9/10 day working week to enhance your wellbeing without a reduction in pay and leave allowance.
• Optional 5 days unpaid leave and 1 paid volunteer day each year.
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months.
• Health insurance for you, paid by Tails.com.
• Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay.
• Flexible paid care leave to support immediate dependants, people close to you and pets.
• In house L&D team, with access to year round courses to help drive your development.
• 50% discount on all Tails.com.
• Discounted gym membership.

Our commitment:

We’re proud to be an active equal‑opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are underrepresented at Tails.com. During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know. If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you!