At a Glance
- Tasks: Lead investigations and resolve complex customer issues in a remote-first environment.
- Company: Join Tailscale, a forward-thinking company focused on SaaS networking and support.
- Benefits: Enjoy flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values collaboration and innovation.
- Why this job: Make a real impact by driving product improvements and enhancing customer experiences.
- Qualifications: Experience in customer support and strong problem-solving skills required.
The predicted salary is between 50000 - 70000 £ per year.
Tailscale is hiring a Senior Customer Support Engineer (Tier 3) to own escalations and drive resolution for complex issues.
You’ll work with Support and Engineering to turn customer-reported problems into actionable engineering handoffs.
In this remote-first role, you’ll lead investigations, gather logs, and build reproducible test cases.
You’ll communicate clearly with customers and engineers while helping drive product improvements across teams.
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Senior Escalations Engineer – SaaS Networking & Support employer: Tailscale
Tailscale is an exceptional employer that champions a fully distributed work culture, allowing you to thrive in a flexible environment while contributing to the future of Internet security. With a strong focus on employee growth and development, Tailscale offers unique opportunities to engage with cutting-edge technology and collaborate with a diverse team of professionals. Join us in our mission to make the Internet safe and sensible, all while enjoying the benefits of a supportive and innovative workplace.
