At a Glance
- Tasks: Own high-severity customer escalations and collaborate with engineering for swift resolutions.
- Company: Join Tailscale Inc., a forward-thinking tech company focused on customer satisfaction.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and teamwork.
- Why this job: Make a real difference by resolving critical issues and improving products.
- Qualifications: Experience in customer support and strong problem-solving skills required.
The predicted salary is between 45000 - 50000 £ per year.
Tailscale Inc. is seeking a Senior Customer Support Engineer (Tier 3) for Customer Escalations. This remote UK role partners with Support and Product/Engineering to close the gap between customer issues and engineering fixes, owning high-severity escalations from intake to resolution.
You will work closely with customers via calls, pull logs, and craft comprehensive engineering handoff packages, contributing to product improvements and runbooks while maintaining a calm, trusted presence.
Senior Escalations Engineer (Tier 3) — Remote UK employer: Tailscale Inc.
Tailscale Inc. is an exceptional employer that values collaboration and innovation, offering a supportive remote work environment in the UK. Employees benefit from a culture of continuous learning and growth, with opportunities to engage directly with customers and influence product development. The company prioritises work-life balance and fosters a sense of community, making it an ideal place for those seeking meaningful and rewarding employment.
