At a Glance
- Tasks: Troubleshoot complex networking issues and provide top-notch support to diverse customers.
- Company: Join Tailscale, a forward-thinking company with a remote-first culture.
- Benefits: Enjoy flexible work hours, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values collaboration and innovation.
- Why this job: Make a real difference by helping customers solve their tech challenges every day.
- Qualifications: Experience in network support and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Tailscale is seeking a Support Engineer (Tier 2) to join a distributed team delivering high-quality support to a diverse set of customers, from startups to enterprise, by troubleshooting complex networking and identity-provider integration issues.
You will own escalations from Tier 1, collaborate with Product/Eng to reduce friction, mentor junior staff, and communicate clearly with empathy across macOS, Windows, Linux, and mobile platforms, while maintaining SLAs and CSAT goals.
Remote Tier-2 Network Support Engineer employer: Tailscale Inc.
Tailscale is an exceptional employer that fosters a collaborative and inclusive work culture, allowing you to thrive in a remote environment while tackling complex networking challenges. With a strong emphasis on employee growth, you will have opportunities to mentor junior staff and engage with a diverse customer base, all while enjoying the flexibility of remote work and a commitment to maintaining high service standards.
