Project Delivery Manager in London

Join to apply for the Project Delivery Manager role at Tails.com. Tails.com is a dog food subscription company that creates truly tailored food for every dog. We ask customers a few simple questions, use that information to create each dog's unique recipe, and deliver the nutrition they need in the flavour they love, directly to their door each month.

Overview: Tails.com has built an entirely new category in pet food and is rapidly scaling with backing from Purina, one of the world's largest pet food companies. As a Project Delivery Manager, you will transform approved innovation ideas into practical, executable plans and drive cross‐functional delivery through launch.

Role Focus: After a concept and business case are approved, this role focuses on converting innovation ideas into actionable plans and leads the delivery team to launch. The Project Delivery Manager translates approved concepts into executable plans and drives cross‐functional delivery, ensuring that initiatives are delivered efficiently, on time, within budget, and to required quality and compliance standards.

Responsibilities:

• Project Planning & Execution – develop detailed delivery plans, timelines, resource allocation, and budgets.
• Ensure all deliverables are met across packaging, formulation, sourcing, manufacturing, logistics, operational improvements, promotional activities, and launch readiness.
• Identify project risks and create mitigation plans.
• Cross‐Functional Coordination – link Innovation with Marketing, Commercial, Digital, Procurement, Supply Chain, and Operations teams; facilitate communication and team alignment across all phases.
• Organise project meetings, reviews, and update sessions; drive timely decision making and escalation when needed.
• Work closely with the range innovation manager and supplier contacts to meet agreed timescales and KPIs.
• Product Launch Management – oversee launch cycles from concept approval to market rollout, coordinate operational readiness, packaging artwork, supplier onboarding, product trials, regulatory compliance, production planning, and go‐to‐market plans.
• Project and Performance Tracking – monitor milestones and KPIs, provide regular updates to leadership, complete documentation and post‐implementation reviews.
• Use project management tools (MS Project, Jira, Asana, or SAP‐based tools) to manage budgets, track critical path activities, and address delays.
• Governance, Reporting & Gate Management – manage NPD stage‐gate deliverables, provide progress updates, risks and mitigation plans, and ensure change control and approvals.
• Continuous Improvement – support improvement initiatives, drive standardisation, lead post‐launch reviews and refine NPD delivery processes.

Skills & Experience:

• Bachelor's degree in Business, Engineering, Supply Chain, Food Science, or related discipline.
• 3–7 years' experience delivering NPD or change projects in FMCG or consumer goods.
• PMP, PRINCE2, or equivalent project management certification preferred.
• Strong project management and cross‐functional delivery experience.
• Solid understanding of FMCG operations – manufacturing, supply chain, and packaging.
• Excellent stakeholder management, communication, risk management, planning, and problem‐solving skills.
• Experience within structured NPD stage‐gate frameworks.
• Ability to work in high‐pressure, fast‐paced environments with tight deadlines.
• Proficiency with project software tools and detail‐oriented, organised.
• Ability to lead without formal authority; adaptable, proactive, solutions‐focused.
• Strong commercial awareness.

Benefits:

• Competitive salary, reviewed annually.
• Annual bonus based on company performance.
• Flexible core hours and hybrid role to support work‐life balance.
• 25 days of holiday (excluding bank holidays), increasing to a maximum of 27 days.
• 9–10 day working week to enhance wellbeing without reduction in pay or leave allowance.
• Optional 5 days unpaid leave and 1 paid volunteer day per year.
• Work from abroad for 2 weeks every 6 months.
• Health insurance for you, paid by Tails.com.
• Extended maternity, paternity, shared parental and adoption pay – 6 months at 70% pay.
• Flexible paid care leave for immediate dependants and pets.
• In‐house L&D team with year‐round courses.
• 50% discount on all Tails.com products.
• Discounted gym membership.

What's Next? Recruitment Process: CV reviewed by the Talent Acquisition Team. If selected, you'll have a call with the TA Team to learn more about the role. Proceed to a video call with the hiring manager. If successful, you'll be invited to present a task to a panel of interviewers.

Our Commitment: We're proud to be an active equal‐opportunity employer. We conduct a structured recruitment process for all candidates and actively promote our roles to under‐represented communities. During the interview process you'll meet team members across various levels of responsibility and experience. If you need any reasonable adjustments, please let us know.