Factory QC Shift Leader - Permanent position

Location: On‑site, EMG factory; Shifts: Monday to Friday, alternating weekly between 6am–2pm and 2pm–10pm. Location - DE74 2DL. Permanent position.

Responsibilities

• Lead QC operations: oversee quality checks from goods‑in through to final product, ensuring compliance with SOPs and specifications.
• Receiving reported issues and raising nonconformity reports with suppliers.
• Investigate & resolve issues: manage product complaints, non‑conformances, and Q&FS incidents—taking corrective actions quickly and effectively.
• Sampling & testing: coordinate product, environmental, and water sampling, ensuring timely lab submissions and results follow‑up.
• Drive continuous improvement: lead GMP and glass/plastic inspections, monitor hygiene standards, support pest control and housekeeping practices.
• Training & development: ensure all QC team members are fully trained, competent, and equipped to carry out their responsibilities; lead regular performance reviews and support individual development plans.
• Cross‑functional collaboration: work closely with Production, Technical, and Supply Chain teams to keep everything running smoothly and in line with our quality strategy.

Qualifications

• Proven experience in a QA/QC role, ideally within food manufacturing or a regulated production environment.
• Working knowledge of food safety standards, GMP, and root cause analysis.
• Confident leadership skills, with the ability to train, guide, and inspire a team.
• Proactive, solution‑focused approach with excellent communication skills.
• Ability to manage quality issues on site and communicate with cross‑functional teams.
• Ability to investigate, document, and maintain records accurately, with emphasis on attention to detail and accuracy.
• Initiative, curiosity, and ability to work independently once proper training has been given.
• Capability to split time between hands‑on work and administrative tasks.
• Proficiency with Google Sheets, Docs, Slides and Email.
• Good spoken and written English.

Benefits

• £31,500 base salary, reviewed annually.
• Flexible core hours, giving you true work‑life balance.
• Hybrid role to ensure this role works for you.
• 25 days of holiday (excluding bank holidays) which increases over time to a maximum of 27 days.
• 9‑10 day working week to enhance your wellbeing without a reduction in pay and leave allowance.
• Optional 5 days unpaid leave and 1 paid volunteer day each year.
• Work from abroad 2 weeks every 6 months.
• Health insurance for you, paid by Tails.com.
• Extended maternity, paternity, shared parental and adoption pay. 6 months at 70% pay.
• Flexible paid care leave to support immediate dependants, people close to you and pets.
• In‑house L&D team, with access to year‑round courses to help drive your development.
• 50% discount on all Tails.com. Discounted gym membership.

Equal Opportunity Statement

We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under‑represented at Tails.com. During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.