Commercial Executive

Overview

Drive customer value through data‑led insights and cross‑functional coordination. At Tails.com, a dog‑food subscription company, we craft custom recipes for each dog based on a few simple questions, then deliver the nutrition and taste they need each month.

The role

Help drive customer value through data‑led insights, cross‑functional coordination, and continuous improvement of the subscription experience. Ideal for early‑career professionals who are analytical, organized, and eager to gain hands‑on exposure across multiple business functions.

Responsibilities

• Track key performance metrics (e.g., retention, average revenue per order, customer base) and produce weekly and monthly reports identifying trends and opportunities.
• Work with data teams to continually improve tracking and reporting.
• Coordinate cross‑functional projects across CRM, marketing, product, and CX teams.
• Assist in planning and executing promotions, loyalty programmes, and win‑back strategies.
• Monitor competitor pricing and promotional activity, sharing insights and opportunities.
• Support the Commercial Marketing Managers with regular processes and ad‑hoc initiatives.

Qualities & Experience

• 1–2 years of experience in a commercial, marketing, operations, or similar role.
• Strong numerical and analytical skills, with the ability to interpret trends and communicate insights clearly.
• Proactive, ownership‑driven mindset with the ability to spot opportunities and drive initiatives forward.
• Excellent organisational skills, managing multiple workstreams.
• Confident communicator who works effectively across cross‑functional teams.
• Proficient in Excel; experience with Tableau, ThoughtSpot, Power BI, or similar is ideal.
• Bonus: experience in subscription, D2C, or e‑commerce environments.

Benefits

• Competitive salary, reviewed annually.
• Annual bonus based on company performance.
• Flexible core hours for work‑life balance.
• Hybrid role.
• 25 days of holiday (excluding bank holidays), increasing to a maximum of 27 days.
• Nine‑day working week to enhance wellbeing without pay or leave reduction.
• Optional five days unpaid leave and one paid volunteer day each year.
• Work from abroad two weeks every six months.
• Health insurance paid by Tails.com.
• Extended maternity, paternity, shared parental and adoption pay: six months at 70% pay.
• Flexible paid care leave for dependants, close people, and pets.
• In‑house L&D team and year‑round courses.
• 50 % discount on all Tails.com products.
• Discounted gym membership.

Our Commitment

We’re proud to be an active equal‑opportunity employer and commit to a structured, fair recruitment process that welcomes candidates from under‑represented communities. If you require reasonable adjustments, please let us know.