At a Glance
- Tasks: Manage customer bookings and provide exceptional support in a fast-paced environment.
- Company: Join a successful logistics business in Bradford with a collaborative culture.
- Benefits: Competitive salary, career development opportunities, and a supportive team.
- Other info: Exciting opportunity for growth in a dynamic, customer-focused business.
- Why this job: Make a meaningful impact while building strong relationships with customers.
- Qualifications: Previous customer service experience and strong problem-solving skills required.
The predicted salary is between 25000 - 30000 £ per year.
Tailored Recruitment Partners are working with a logistics business in Bradford to recruit a Customer Service Advisor on a temporary to permanent basis. Reporting into the Customer Service Manager your daily duties will include:
- Process and manage customer bookings accurately and efficiently.
- Act as the primary point of contact for customers, providing exceptional service and support.
- Build and maintain strong relationships with customers, partners, and key accounts.
- Manage customer enquiries, concerns, and complaints in a professional and timely manner.
- Liaise with internal departments to resolve customer issues and ensure satisfactory outcomes.
- Ensure customer requirements are consistently met while delivering a high standard of service.
- Support client retention initiatives by fostering positive customer relationships.
- Produce and maintain KPI reports and performance metrics where required.
- Assist with a variety of customer service and administrative support activities.
- Contribute to continuous service improvement and operational efficiency.
Essential Skills & Experience
- Previous customer service experience is essential; experience within the transport or logistics industry would be advantageous.
- A customer-focused approach with a genuine commitment to delivering outstanding service.
- Ability to remain positive and professional in a fast-paced environment, effectively prioritising workloads when required.
- Reliable, organised, and capable of managing multiple tasks simultaneously.
- Strong problem-solving skills with the ability to identify and implement effective solutions.
- Excellent attention to detail, accuracy, and numerical skills.
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook, with the ability to quickly learn new systems and processes.
- Outstanding verbal and written communication skills, with a professional, courteous, and confident telephone manner.
- Strong interpersonal skills and the ability to build effective working relationships with customers, colleagues, and external partners.
What We Offer
- An exciting opportunity within a successful and growing organisation.
- The chance to work alongside a highly motivated and performance-driven team.
- Competitive salary and benefits package.
- Excellent opportunities for career development and progression.
- A professional, supportive, and collaborative working environment.
- The opportunity to make a meaningful impact within a dynamic and customer-focused business.
Customer Service Administrator in Bradford employer: Tailored Recruitment Partners Limited
Tailored Recruitment Partners Limited is an excellent employer for those seeking a dynamic role in logistics within the vibrant city of Bradford. We pride ourselves on fostering a collaborative work culture that values communication and teamwork, while also providing comprehensive training and ongoing support to help you thrive in your career. With ample opportunities for professional growth and development, joining our team means becoming part of a forward-thinking company dedicated to enhancing operational efficiency and employee satisfaction.
Contact Details:
Tailored Recruitment Partners Limited Recruitment Team
