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- Tasks: Coordinate daily activities of service engineers and manage service requests efficiently.
- Company: Join a leading employer in Wakefield known for its commitment to high service standards.
- Benefits: Enjoy a supportive team environment, competitive salary, and opportunities for growth.
- Why this job: Be a key player in operations, enhancing customer satisfaction while developing your skills.
- Qualifications: Experience in scheduling or coordination, strong organisational skills, and effective communication required.
- Other info: Ideal for those who thrive under pressure and enjoy problem-solving in a dynamic setting.
The predicted salary is between 30000 - 42000 £ per year.
Tailored Recruitment are working with a leading employer in Wakefield to recruit an experienced Scheduler.
We are seeking an experienced and highly organised Scheduler to coordinate and support a team of service engineers operating across the North West region. This is a key role within our operations team, ensuring efficient deployment of engineers to meet customer demands while maintaining high service standards.
Key Responsibilities:- Schedule and coordinate the daily activities of service engineers across the North West area.
- Manage incoming service requests, prioritising tasks based on urgency, location, and resource availability.
- Act as the main point of contact between engineers and clients, ensuring smooth communication and updates on service times.
- Optimise routes and schedules to maximise efficiency and minimise downtime.
- Monitor and track job progress, ensuring timely completion and adherence to SLAs.
- Handle reactive and planned maintenance bookings.
- Maintain accurate records of job details, engineer availability, and customer communications.
- Provide support in managing emergencies or last-minute changes to the schedule.
- Proven experience in a similar scheduler, coordinator, or dispatch role.
- Strong organisational skills with the ability to manage a busy and dynamic workload.
- Excellent prioritisation and problem-solving abilities.
- Effective communication skills both written and verbal.
- Proficiency with scheduling software and Microsoft Office Suite.
- Experience in a service or engineering environment preferred.
- Calm under pressure with a proactive and adaptable approach.
- Ability to build strong relationships with Customers.
- A supportive team environment.
- Opportunities for growth and development.
- Competitive salary and benefits package.
Scheduler in Wakefield, West Yorkshire employer: Tailored Recruitment Consultancy
Contact Detail:
Tailored Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Wakefield, West Yorkshire
✨Tip Number 1
Familiarise yourself with the specific scheduling software mentioned in the job description. If you have experience with similar tools, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Brush up on your communication skills, as you'll be the main point of contact between engineers and clients. Consider preparing examples of how you've successfully managed client relationships or resolved conflicts in previous positions.
✨Tip Number 3
Think about scenarios where you've had to prioritise tasks under pressure. Be ready to share these experiences during your interview to demonstrate your problem-solving abilities and organisational skills.
✨Tip Number 4
Research the company and its operations in the North West region. Understanding their service standards and customer expectations will help you tailor your responses and show that you're genuinely interested in the role.
We think you need these skills to ace Scheduler in Wakefield, West Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling or coordination roles. Emphasise your organisational skills and any specific software you have used that relates to the job.
Craft a Compelling Cover Letter: In your cover letter, explain why you are interested in the Scheduler position and how your previous experience aligns with the responsibilities outlined in the job description. Use specific examples to demonstrate your problem-solving abilities and communication skills.
Highlight Relevant Skills: When detailing your experience, focus on skills that are crucial for the role, such as prioritisation, managing service requests, and optimising schedules. Mention any experience you have in a service or engineering environment.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tailored Recruitment Consultancy
✨Showcase Your Organisational Skills
As a Scheduler, your organisational skills are crucial. Be prepared to discuss specific examples of how you've successfully managed schedules or coordinated teams in the past. Highlight any tools or software you used to streamline processes.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle unexpected changes or emergencies in scheduling. Prepare to share instances where you had to think on your feet and how you prioritised tasks effectively under pressure.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might be asked to explain how you would keep both engineers and clients informed about service times and updates.
✨Familiarise Yourself with Relevant Software
Since proficiency with scheduling software is a requirement, make sure you're comfortable discussing any relevant tools you've used. If possible, research the specific software the company uses and be ready to talk about how you can leverage it to improve efficiency.
