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- Tasks: Coordinate daily activities of service engineers and manage service requests efficiently.
- Company: Join a leading employer in Wakefield known for its commitment to high service standards.
- Benefits: Enjoy a supportive team environment, competitive salary, and opportunities for growth.
- Why this job: Be part of a dynamic team that values communication and efficiency while making a real impact.
- Qualifications: Experience in scheduling or coordination, strong organisational skills, and proficiency in scheduling software required.
- Other info: Ideal for those who thrive under pressure and enjoy building customer relationships.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an experienced and highly organised Scheduler to coordinate and support a team of service engineers operating across the North West region. This is a key role within our operations team, ensuring efficient deployment of engineers to meet customer demands while maintaining high service standards.
Key Responsibilities:
- Schedule and coordinate the daily activities of service engineers across the North West area.
- Manage incoming service requests, prioritising tasks based on urgency, location, and resource availability.
- Act as the main point of contact between engineers and clients, ensuring smooth communication and updates on service times.
- Optimise routes and schedules to maximise efficiency and minimise downtime.
- Monitor and track job progress, ensuring timely completion and adherence to SLAs.
- Handle reactive and planned maintenance bookings.
- Maintain accurate records of job details, engineer availability, and customer communications.
- Provide support in managing emergencies or last-minute changes to the schedule.
Requirements:
- Proven experience in a similar scheduler, coordinator, or dispatch role.
- Strong organisational skills with the ability to manage a busy and dynamic workload.
- Excellent prioritisation and problem-solving abilities.
- Effective communication skills – both written and verbal.
- Proficiency with scheduling software and Microsoft Office Suite.
- Experience in a service or engineering environment preferred.
- Calm under pressure with a proactive and adaptable approach.
- Ability to build strong relationships with Customers.
What We Offer:
- A supportive team environment.
- Opportunities for growth and development.
- Competitive salary and benefits package.
Scheduler employer: Tailored Recruitment Consultancy
Contact Detail:
Tailored Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with scheduling software commonly used in the industry. Being able to demonstrate your proficiency with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, as you'll be the main point of contact between engineers and clients. Practising clear and concise communication can help you convey information effectively during the interview.
✨Tip Number 3
Prepare examples of how you've successfully managed a busy workload in the past. Highlighting your organisational skills and ability to prioritise tasks will show that you're well-suited for this role.
✨Tip Number 4
Research the company and its operations in the North West region. Understanding their service standards and customer expectations will allow you to tailor your responses and demonstrate your genuine interest in the position.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements of the Scheduler position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you have coordinated schedules or managed service requests. Use specific examples to demonstrate your organisational skills and ability to handle a dynamic workload.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to illustrate your written and verbal communication abilities in your application. Mention instances where you successfully liaised between teams or clients.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the company. Mention your proficiency with scheduling software and how your calm, proactive approach can contribute to their operations team.
How to prepare for a job interview at Tailored Recruitment Consultancy
✨Showcase Your Organisational Skills
As a Scheduler, your organisational abilities are crucial. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or schedules in the past. Highlight any tools or methods you used to stay organised.
✨Demonstrate Problem-Solving Abilities
Interviewers will want to know how you handle unexpected challenges. Prepare to share instances where you had to prioritise urgent requests or adapt schedules on the fly. This will show your ability to think on your feet.
✨Communicate Effectively
Since you'll be the main point of contact between engineers and clients, strong communication skills are essential. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you ensure smooth communication in your previous roles.
✨Familiarise Yourself with Scheduling Software
Proficiency in scheduling software is a key requirement for this role. If you have experience with specific tools, mention them during the interview. If not, take some time to learn about common scheduling software to demonstrate your willingness to adapt.
