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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a dynamic team in the transport industry focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, career growth, and a friendly work environment.
- Why this job: Make a real impact by resolving issues and building strong client relationships.
- Qualifications: Experience in transport customer service and strong communication skills are a must.
- Other info: If you're passionate about customer service, apply now to join our supportive team!
The predicted salary is between 27000 - 28000 £ per year.
We are seeking a Customer Service Advisor with experience in transport customer service to join our dynamic team. In this role, you will be the first point of contact for customers, ensuring their queries are handled efficiently and professionally. You will play a key role in delivering excellent service, resolving issues, and maintaining strong relationships with clients.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and in-person interactions.
- Handle customer inquiries, complaints, and requests in a timely and professional manner.
- Coordinate with transport teams to ensure smooth operations and resolve any logistical issues.
- Maintain accurate customer records and update databases accordingly.
- Work collaboratively with internal departments to improve service delivery.
- Ensure compliance with company policies and industry regulations.
Requirements:
- Previous experience in transport customer service is essential.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in Microsoft Office and CRM systems.
- A proactive and customer-focused approach.
Benefits:
- Competitive salary (£27,000 - £28,000).
- Career development opportunities.
- Supportive and friendly team environment.
- Company perks and benefits package.
If you have a passion for customer service and experience in the transport industry, we’d love to hear from you! Apply today and become part of a team that values excellence and customer satisfaction.
Customer Service Advisor employer: Tailored Recruitment Consultancy
Contact Detail:
Tailored Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the transport industry and its common challenges. Understanding the specific issues customers face in this sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling various customer inquiries and complaints effectively, showcasing your problem-solving abilities.
✨Tip Number 3
Network with professionals in the transport customer service field. Attend industry events or join online forums to connect with others, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Research StudySmarter's values and customer service approach. Tailoring your responses in interviews to align with our company culture can significantly increase your chances of making a positive impression.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in transport customer service. Use specific examples that demonstrate your ability to handle inquiries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the transport industry. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your strong communication and problem-solving skills. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tailored Recruitment Consultancy
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in transport customer service during the interview. Be prepared to discuss specific examples of how you've handled customer inquiries and resolved complaints effectively.
✨Demonstrate Strong Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Use role-playing scenarios to simulate customer interactions, showcasing your ability to listen actively and respond professionally.
✨Familiarise Yourself with the Company
Research the company’s values, mission, and recent developments in the transport industry. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of past situations where you successfully resolved issues and be ready to explain your thought process and the outcome.
