At a Glance
- Tasks: Support internal users and manage IT systems while providing outstanding customer care.
- Company: Join Tailor Made Technologies, a leader in Managed IT and Cyber Security.
- Benefits: Enjoy training opportunities, birthday off, health plan cover, and a company pension.
- Other info: Dynamic environment with clear career progression and supportive team culture.
- Why this job: Be the face of the company and make a real impact in a growing team.
- Qualifications: Experience with service desk systems and Windows support is a plus.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting a 2nd Line Engineer to be based out of our customer's site in Woking. Our customer is a market leader in the Catering and Food Supply sector. There is a team of experienced Engineers supporting from Head Office who will be assisting you within the role. Within this role, you'll be working with our experienced team to support internal users across 2nd line and managing IT systems as they go through a period of substantial growth.
Benefits of working for Tailor Made Technologies:
- Training opportunities set out with a clear training structure
- Progressive working environment with access to voice your opinions to decision makers
- Your birthday off
- Flexi health plan cover and access to a range of Health Benefits
- Company pension
Join a Trusted Partner for Transformative Managed Technology. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Duties and responsibilities of our Outsource Engineer – Woking:
Although you will be on site at one of our clients, you will be an important member of the Tailor Made Technologies team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for:
- Providing outstanding customer care and support through efficient ticket management
- Providing first response fixes
- Resolving incidents and requests or escalating when necessary
- Managing working queues and prioritising events
- Building machines
- Complying with SLA’s and working efficiently and productively to ensure an excellent customer experience
All support and training will be given to ensure you have what you need to excel in your career at Tailor Made Technologies.
Previous Experience:
If you have experience in any of the below, we’d like to hear from you (not all required):
- Experience with a service desk ticketing system
- Windows Desktops configuration and support experience
- Windows Server configuration and support experience
- Microsoft Exchange configuration and support experience
- Active Directory configuration and administration
- VMware support experience
- ITIL knowledge
- Organisational skills
- Results driven with a proven track record of achieving
- Team player
- Self-motivated and proactive
- Ability to be resilient and to work under pressure
If you're interested in finding out more, please apply or contact recruitment@tmtech.co.uk
Second Line Support Engineer in Woking employer: Tailor Made Technologies
As a leading technology provider in Woking, we pride ourselves on fostering a dynamic and progressive work environment where our employees can thrive. With a strong emphasis on training and development, we offer exceptional growth opportunities for our team members, ensuring they are equipped with the latest skills in technology. Join us to be part of a culture that values customer satisfaction and proactive problem-solving, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Support Engineer in Woking
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tailor Made Technologies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tailor Made Technologies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tailor Made Technologies!
✨Direct Apply to Tailor Made Technologies
Let's not forget to apply directly through the Tailor Made Technologies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Second Line Support Engineer in Woking
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tailor Made Technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tailor Made Technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tailor Made Technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
