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For Companies At a Glance
- Tasks: Provide expert technical support and mentor junior engineers in a collaborative team.
- Company: Join a vibrant IT company that values growth and teamwork.
- Benefits: Enjoy flexible health plans, birthday off, and a fun social committee.
- Why this job: Make a real impact while advancing your career in a supportive environment.
- Qualifications: Experience in advanced IT support and strong problem-solving skills.
- Other info: Dynamic workplace with clear training structures and excellent career progression.
The predicted salary is between 36000 - 60000 £ per year.
Overview of the role
Are you an experienced IT professional looking for your next challenge? We’re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You’ll be working alongside a close-knit group of four skilled engineers who are passionate about delivering exceptional support and solving problems together and independently.
As a member of our team, you’ll have the opportunity to mentor and guide junior engineers, helping them grow while making a real impact on the team’s success. We’re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career.
While you’ll be part of a fast-paced, customer-focused environment, we’re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month.
If you’re ready to bring your expertise to a place that values your growth and development, we’d love to hear from you!
Benefits of working for Tailor Made Technologies:
- Training opportunities set out with a clear training structure
- Progressive working environment with access to voice your opinions to decision makers
- Your birthday off
- Flexi health plan cover and access to a range of Health Benefits
- Company pension
- An active Social Committee who plan monthly competitions and events
- A brilliant breakout room with free breakfast and a pool table
Duties and responsibilities of our 3rd Line IT Service Desk Engineer:
- Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems.
- Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
- Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference.
- Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
- Technical Documentation: Create and maintain comprehensive documentation.
- Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
- Training and Mentoring: Provide guidance and support to junior engineers and support staff.
- On Call: There is an expectation to be on call once a month.
- Microsoft Windows desktop and server configuration and support experience
- Microsoft Exchange On Prem and Online configuration and support experience
- Terminal server environment configuration and support experience (Citrix, AVD, RDS)
- Active Directory configuration and administration
- Strong knowledge and understanding of Group Policy
- Good understanding of DNS
- Router configuration and support experience (Cisco, HP, Draytek)
- Firewall configuration and support experience (Watchguard, SonicWALL)
- HP ProLiant & Dell PowerEdge Server Hardware support experience
- VMware & Hyper V support experience (VCP an advantage)
- Storage technologies (NAS, NetApps, Synology)
- Strong understanding of Office 365
- Strong understanding of Microsoft Azure
- Strong understanding of Microsoft Intune
- Strong understanding of SSL Certificates
- Organisational skills
- Results driven with a proven track record
- Team player
- Self-motivated and proactive
- Ability to be resilient and to work under pressure
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology and Customer Service
Industries
IT Services and IT Consulting
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3rd Line IT Service Desk Engineer employer: Tailor Made Technologies
Contact Detail:
Tailor Made Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and common interview questions. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in the past, especially those related to advanced technical support or incident management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 3rd Line IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with the role of a 3rd Line IT Service Desk Engineer, so don’t hold back on showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've tackled complex IT issues. We’re all about solving problems together, so demonstrating your analytical skills and ability to think on your feet will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tailor Made Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows, Active Directory, and networking concepts. Be prepared to discuss specific scenarios where you've solved complex issues, as this will show your expertise and problem-solving skills.
✨Showcase Your Mentoring Skills
Since the role involves mentoring junior engineers, think of examples where you've guided others in the past. Highlight your ability to communicate complex ideas simply and how you've contributed to a supportive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your incident management and problem-solving abilities. Prepare to walk through your thought process in resolving a challenging technical issue, including how you identified the root cause and implemented a solution.
✨Demonstrate Your Customer Focus
As this role is customer-focused, be ready to discuss how you've handled difficult customer interactions in the past. Emphasise your approach to ensuring customer satisfaction while maintaining service level agreements.
