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- Tasks: Provide first response IT support to customers via phone and email.
- Company: Tailor Made Technologies specialises in IT, cyber security, and communications for SMEs.
- Benefits: Enjoy 25 days holiday, birthday off, gym discounts, and a fun work environment.
- Why this job: Join a supportive team with real progression opportunities and an active social culture.
- Qualifications: Good communication skills and experience in customer service are essential.
- Other info: Work 4 days at the office and 1 day at a customer site.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a 1st Line IT Service Desk Engineer due to an internal promotion. This role will be joining our 1st Line IT team which is made up of 7 engineers including the team leader. The IT Service Desk is made up of 22 engineers who all support, encourage and motivate each other to develop themselves. This role will be 4 days a week based at our Head Office in Whiteley and 1 day a week based at our customer site in Beaulieu.
The main day-to-day of this role is to provide an excellent first response to a dedicated customer’s IT queries whilst maintaining our high level of customer satisfaction and fix rate. You will need to have a good experience of communicating with third parties and customers via email and the phone whilst achieving our Service Level Agreements with our customer.
An internal mentoring system with real progression opportunities, you are not a number but an integral part of the Service Desk Team. Here at Tailor Made Technologies we pride ourselves on our culture, we have a friendly work environment with an active Social Committee who run internal competitions, evenings out and charity events.
Who are Tailor Made Technologies? We are experts in managed technology, specialising in IT, cyber security and communications solutions for small and medium-sized enterprises (SMEs). Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and communications systems work seamlessly in the background, unleashing the potential for you to achieve your business goals.
Benefits include:
- A competitive salary.
- Training opportunities set out with a clear training structure, including an internal mentoring system.
- 25 days holiday plus bank holidays.
- Your birthday off.
- Flexi Health plan cover.
- IT Purchasing Scheme.
- Cycle to work scheme and gym discounts.
- Company Pension.
- An active Social Committee who run competitions, evenings out and charity events.
- A brilliant breakout room which provides a free breakfast and a pool table.
Duties and Responsibilities of our Dedicated 1st Line IT Service Desk Engineer:
- Providing first response fixes to customers via the phone or email.
- Liaising with third parties and customers with regards to incident resolution and requests.
- Assist the service desk supervisor in managing our service desk in such a way as to deliver excellent customer service.
1st Line Engineer IT employer: Tailor Made Technologies
Contact Detail:
Tailor Made Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer IT
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that a 1st Line Engineer typically encounters. This will not only help you in interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves liaising with customers and third parties, being able to convey technical information clearly and effectively is crucial.
✨Tip Number 3
Research Tailor Made Technologies and their culture. Understanding their values and how they operate will allow you to tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the interview process and what the team looks for in a candidate, giving you an edge when applying through our website.
We think you need these skills to ace 1st Line Engineer IT
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the 1st Line IT Service Desk Engineer position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your IT support experience, communication skills, and any relevant certifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture at Tailor Made Technologies. Mention specific examples of how you've successfully handled IT queries in the past and your commitment to maintaining high customer satisfaction.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Tailor Made Technologies
✨Showcase Your Communication Skills
As a 1st Line IT Service Desk Engineer, you'll be communicating with customers and third parties regularly. During the interview, demonstrate your ability to articulate technical information clearly and concisely, both verbally and in writing.
✨Familiarise Yourself with Service Level Agreements (SLAs)
Understanding SLAs is crucial for this role. Be prepared to discuss how you would ensure compliance with these agreements and provide examples of how you've managed customer expectations in previous roles.
✨Highlight Your Problem-Solving Abilities
The role requires quick thinking and effective problem-solving skills. Prepare to share specific examples of past experiences where you successfully resolved IT issues under pressure, showcasing your analytical skills.
✨Emphasise Teamwork and Collaboration
Tailor Made Technologies values a supportive team environment. Be ready to discuss how you've worked collaboratively in previous positions, and express your enthusiasm for contributing to a positive team culture.
