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- Tasks: Provide first response fixes to customer IT queries via phone and email.
- Company: Tailor Made Technologies excels in managed technology for SMEs, focusing on IT and cyber security.
- Benefits: Enjoy 25 days holiday, birthday off, gym discounts, and a vibrant social scene.
- Why this job: Join a supportive team with real progression opportunities and a friendly work culture.
- Qualifications: Good communication skills and experience in customer service are essential.
- Other info: Work 4 days at the office and 1 day at a customer site, with mentoring available.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a 1st Line IT Service Desk Engineer due to an internal promotion. This role will be joining our 1st Line IT team which is made up of 7 engineers including the team leader. The IT Service Desk is made up of 22 engineers who all support, encourage and motivate each other to develop themselves. This role will be 4 days a week based at our Head Office in Whiteley and 1 day a week based at our customer site in Beaulieu.
The main day-to-day of this role is to provide an excellent first response to a dedicated customer’s IT queries whilst maintaining our high level of customer satisfaction and fix rate. You will need to have a good experience of communicating with third parties and customers via email and the phone whilst achieving our Service Level Agreements with our customer.
An internal mentoring system with real progression opportunities, you are not a number but an integral part of the Service Desk Team. Here at Tailor Made Technologies we pride ourselves on our culture, we have a friendly work environment with an active Social Committee who run internal competitions, evenings out and charity events.
Who are Tailor Made Technologies? We are experts in managed technology, specialising in IT, cyber security and communications solutions for small and medium-sized enterprises (SMEs). Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and communications systems work seamlessly in the background, unleashing the potential for you to achieve your business goals.
- A competitive salary.
- Training opportunities set out with a clear training structure, including an internal mentoring system.
- 25 days holiday plus bank holidays.
- Your birthday off.
- Flexi Health plan cover.
- IT Purchasing Scheme.
- Cycle to work scheme and gym discounts.
- Company Pension.
- An active Social Committee who run competitions, evenings out and charity events.
- A brilliant breakout room which provides a free breakfast and a pool table.
Duties and Responsibilities of our Dedicated 1st Line IT Service Desk Engineer:
- Providing first response fixes to customers via the phone or email.
- Liaising with third parties and customers with regards to incident resolution and requests.
- Assist the service desk supervisor in managing our service desk in such a way as to deliver excellent customer service.
1st Line Engineer employer: Tailor Made Technologies
Contact Detail:
Tailor Made Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that a 1st Line Engineer typically encounters. This will not only help you in interviews but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since this role involves liaising with customers and third parties, being able to convey technical information clearly and concisely is crucial.
✨Tip Number 3
Research Tailor Made Technologies and their culture. Understanding their values and how they operate will allow you to tailor your conversations during the interview, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of Tailor Made Technologies on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the 1st Line Engineer role, which can be invaluable during your application process.
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, customer service, and communication skills. Use specific examples that demonstrate your ability to provide first response fixes and manage customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company culture at Tailor Made Technologies. Mention your understanding of their services and how your skills align with their needs, particularly in maintaining high customer satisfaction.
Showcase Communication Skills: In your application, emphasise your experience in communicating with customers and third parties. Provide examples of how you've successfully resolved issues or managed customer expectations in previous roles.
Highlight Teamwork and Mentoring: Since the role involves working within a team and an internal mentoring system, mention any past experiences where you contributed to a team environment or benefited from mentorship. This will show your fit within their collaborative culture.
How to prepare for a job interview at Tailor Made Technologies
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a 1st Line IT Service Desk Engineer. Familiarise yourself with common IT issues and how to resolve them, as well as the importance of customer service in this role.
✨Showcase Communication Skills
Since the role involves liaising with customers and third parties, be prepared to demonstrate your communication skills. Practice explaining technical concepts in simple terms and be ready to discuss past experiences where you've successfully resolved customer queries.
✨Familiarise Yourself with the Company Culture
Tailor Made Technologies prides itself on a friendly work environment. Research their culture and values, and think about how you can contribute to their team spirit. Mention any relevant experiences that align with their social activities or team dynamics.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the internal mentoring system or opportunities for progression within the team.
