At a Glance
- Tasks: Assist customers with queries and repair requests via phone and email.
- Company: Join an award-winning, socially conscious housing association in Wales.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Other info: Vibrant workplace with a values-led culture: Be Bold, Be Fair, Be Kind.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26457 - 26457 £ per year.
Overview
Permanent - 2 Full-time positions available
Salary: £26,457 per annum, 35 hours per week
With two full time positions available, rota-based Monday - Friday, between the hours of 8.00am - 6.00pm. As we expand to meet demand, there are opportunities for career growth within Tai Tarian.
Responsibilities
Reporting to the Customer Experience Team Leader, this role involves responding to and providing assistance to customers with general queries and repairs requests over the phone and email inbox. The Customer Service Advisor will be the first point of contact for customers and those wishing to engage with us as a business. The role will build internal and external partnerships, including contractors, to provide a positive experience of Tai Tarian with a people centric approach.
About us
This is a great opportunity to join a socially conscious award-winning organisation, named Best Sustainable Housing Association in Wales 2021. With over 9,000 properties across our region, we are one of the largest social housing landlords in Wales, making a real difference in our communities. Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change. As we expand to meet demand there are opportunities for career growth in many technical and management directions.
Candidate information
Find out more about us in our Candidate Pack, get a feel for what it’s like to work with us, find out what we’re looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation. You will also find hints and tips to support you with your application. As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.
How to apply
If you want to work in a vibrant environment that gives you the platform to make a difference to our contract holders and our communities and have the skills/experience we are looking for, please click apply today to send your CV along with a covering letter highlighting why you are suitable for the role - we’d love to hear from you!
Closing date
Closing Date: 12/06/2026. Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.
Customer Service Advisor employer: Tai Tarian
Tai Tarian is an exceptional employer, offering a vibrant and values-led work culture that prioritises social impact and community engagement. With a commitment to employee growth and development, we provide numerous opportunities for career advancement within our expanding organisation, all while fostering a diverse and inclusive workplace. Join us in making a meaningful difference in the lives of our customers and communities across Wales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tai Tarian. Understand their values and mission, and think about how you can align your own experiences with what they stand for. This will show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or tricky situations. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Tai Tarian is looking for someone who fits into their people-centric culture, so don’t be afraid to show your passion for helping others and making a difference in the community.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about making a difference in our communities and how you align with our values of being bold, fair, and kind.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight relevant experience and skills that match what we’re looking for, especially your ability to handle queries and build relationships with customers.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us!
Apply Early:Don’t wait until the last minute to submit your application! We sometimes close vacancies early if we get a lot of applications, so it’s best to apply as soon as you can through our website.
How to prepare for a job interview at Tai Tarian
✨Know the Company Inside Out
Before your interview, take some time to research Tai Tarian. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Customer Scenarios
As a Customer Service Advisor, you'll likely face various customer queries. Think about common scenarios you might encounter and how you would handle them. Practising your responses can help you feel more confident during the interview.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to discuss your experience in customer service. Share specific examples where you've successfully resolved issues or built rapport with customers, highlighting your people-centric approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how success is measured in the role. This shows that you're engaged and thinking about your future with the company.
