Head of Operations in Briton Ferry

As we continue to grow, Tai Tarian is looking for a self-motivated individual who will be accountable for delivering a consistent and timely property services function, incorporating routine repairs and maintenance through leading a large multi-disciplinary in-house team and external contractors. This is a Permanent, Full-time position with a salary of £78,453 per annum.

Reporting to the Director of Operations, the post holder will be accountable for delivering a consistent and timely property services function, ensuring excellence in fulfilling our landlord obligations. The expectation is that property services and housing operational teams work in close partnership in the design and delivery of their respective areas of work.

The post holder will form a key member of the Operations Directorate leadership team, playing an active role in setting ambitious goals that align with regulatory, legislative and organisational expectations, and deliver excellence in colleague and customer experience. This role will lead the Housing Operations teams to deliver the organisation's strategic outcomes, using technical knowledge and experience to enhance the service and support a solution-led approach and future developments.

The post holder will also be a member of the organisation's wider senior management team (SMT), requiring them to operate and contribute to a Corporate capacity, including involvement in the delivery of our Corporate Strategy and Transformation programme. This may result in future changes to areas of responsibility to ensure we are delivering services that meet customer expectations in the most efficient and effective way.

Criteria for the role:

• At least 3 years' experience of leading an operation team in a property maintenance and repairs field.
• Demonstrable experience of leading a successful team.
• Demonstrable evidence of identifying and leading on work streams that seek to achieve improvements for colleagues, customers, or the wider organisation.
• Educated to degree level or equivalent experience in a similar role.

Tai Tarian is the social landlord for over 9,000 properties across Neath Port Talbot. We are looking for motivated people who want to be part of a team who pride themselves on delivering excellence. This is an exciting time for change in Tai Tarian with our vision to provide sustainable homes, develop sustainable communities and drive change for a sustainable planet.

Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community. We work in a values-led culture that is Be Bold, Be Fair and Be Kind, which empowers us to continually grow and change. As we expand to meet demand, there are opportunities for career growth in many technical and management directions.

If you are interested in applying for this role, please submit a CV along with a covering letter identifying the skills, experience, and knowledge that you have which make you suitable for the role. Please note, if successful you will need to provide original documentation to confirm you have a right to work in the UK.

Closing date: 6th of March 2026. Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.