At a Glance
- Tasks: Support tenants and ensure a smooth DMC process while providing excellent customer service.
- Company: Join Tai Tarian, a values-led organisation committed to community impact.
- Benefits: Competitive salary of £30,997, benefits package, and a supportive work environment.
- Other info: Embrace a culture of being bold, fair, and kind while enjoying career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic role.
- Qualifications: GCSE/Level 3 or equivalent; knowledge of housing or construction is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Tenant Liaison Officer
We have a 9-month Fixed-term, Full-time position available with a competitive pay and benefits package with a salary of £30,997 a year.
Reporting to the DMC Team Leader, the Tenant Laison Officer is responsible for providing a professional and customer-focused service to tenants throughout the DMC process, acting as a key link between tenants, the DMC Team, Repairs and other internal teams and contractors.
Woking closely with tenants within the community, this role provides clear information, advice and support, managing and communicating expectations, whilst providing a people-centred customer service.
To be successful in the role of
Tenant Liaison Officer our new team member will have a minimum level of education (GCSE/Level 3 or equivalent) with some knowledge of the housing or construction industry as well as having skills below:
- Have excellent relationship building and communication skills, being able to adapt to a wide portfolio of customers while balancing demands in a reasonable manner.
- Act as a key point of contact for tenants throughout the DMC process.
- Identify opportunities to improve the tenant experience throughout the DMC process.
- Be customer focused, managing expectations whilst informing and supporting tenants through the programme while balancing the needs of the business and our external contractors.
- Have experience of dealing with contractor, sub-contractors and providers of construction works, ensuring progress and minimal disruption to our tenants.
- Be able to think critically looking at all possible outcomes and coming to the best solution for the business, contractor, community and tenant alike.
- Support tenants from the beginning to the conclusion of their DMC case.
- Be self-motivated due to the demanding nature of the role where you are expected to travel throughout the borough often lone working.
- Have a good standard of ICT literacy. The use of i Pads and general officer software is essential to the role.
- Be a positive and resilient individual who is able to address problems and complaints in a timely manner and recognise patterns and trends in complaints to be addressed to resolve these going forward.
- Please see attached
Tenant Liaison Officer role profile for the full job description and person specification.
Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees, and the surrounding community and we work in a values-led culture that is Be Bold, Be Fair and Be Kind which empowers us to continually grow and change.
Find out more about us in our , get a feel for what it’s like to work with us, find out what we’re looking for, about our recruitment process and decide whether you can see yourself as a part of our amazing organisation.
You will also find hints and tips to support you with your application.
As an equal opportunities’ employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.
If you would like further information about this opportunity, please contact workingwithus@taitarian. co. uk
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Tenant Liaison Officer - Internal Only in Neath employer: Tai Tarian Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer - Internal Only in Neath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tai Tarian Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tai Tarian Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Officer - Internal Only in Neath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tai Tarian Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Tai Tarian Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tai Tarian Ltd!
How to prepare for a job interview at Tai Tarian Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
