At a Glance
- Tasks: Assist customers with queries and repair requests via phone and email.
- Company: Join Tai Tarian, a people-focused company with growth opportunities.
- Benefits: Competitive salary, full-time hours, and career advancement potential.
- Other info: Diverse and inclusive workplace with a supportive team environment.
- Why this job: Be the first point of contact and make a positive impact on customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26457 - 26457 £ per year.
Permanent – 2 Full-time positions available!
Salary: £26,457 per annum, 35 hours per week
Working hours: Monday – Friday, 8:00am – 6:00pm, rotation-based.
As we expand to meet demand, there are opportunities for career growth within Tai Tarian.
Job Overview
Reporting to the Customer Experience Team Leader, this role involves responding to and providing assistance to customers with general queries and repair requests over the phone and email inbox. The Customer Service Advisor will be the first point of contact for customers and those wishing to engage with us as a business. The role will build internal and external partnerships, including contractors, to provide a positive experience of Tai Tarian with a people-centric approach.
Responsibilities
- Respond to and provide assistance to customers via phone and email for general queries and repair requests.
- Act as the first point of contact for customers and those wishing to engage with us as a business.
- Build internal and external partnerships, including contractors, to provide a positive experience of Tai Tarian.
Closing Date 12/06/2026
Equal Opportunity Statement
As an equal opportunities employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.
Customer Service Advisor employer: Tai Tarian Ltd
Tai Tarian is an exceptional employer that prioritises employee development and inclusivity, offering a structured trainee programme designed to equip you with essential leadership skills in Land Management. With a competitive salary and benefits package, along with opportunities for professional growth and a commitment to diversity, working here means being part of a supportive team dedicated to delivering high-quality, sustainable services in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tai Tarian. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle customer queries and repair requests.
✨Tip Number 3
Be ready to showcase your people skills! As a Customer Service Advisor, you'll need to demonstrate your ability to build relationships. Think of examples from your past experiences where you've successfully engaged with customers or worked in a team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like communication and problem-solving abilities.
Show Your Passion:Let us know why you're excited about joining our team at Tai Tarian! Share your enthusiasm for customer service and how you can contribute to creating a positive experience for our customers.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon so we can easily see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Don’t miss out!
How to prepare for a job interview at Tai Tarian Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Tai Tarian. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Common Customer Service Scenarios
As a Customer Service Advisor, you'll be dealing with various customer queries. Prepare for the interview by practising responses to common scenarios, such as handling difficult customers or resolving complaints. This will help you demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, make sure to highlight your verbal and written communication skills. During the interview, speak clearly and confidently, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Ask Insightful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, career growth opportunities, or how success is measured in the role. This shows that you’re thinking long-term and are genuinely interested in contributing to the company.
