At a Glance
- Tasks: Assist customers with queries and repair requests via phone and email.
- Company: Join Tai Tarian, a people-focused company committed to customer satisfaction.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Work Monday to Friday with a dynamic team in a diverse workplace.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26457 - 26457 £ per year.
Permanent – 2 Full-time positions available!
Salary: £26,457 per annum, 35 hours per week
Working hours: Monday – Friday, 8:00am – 6:00pm, rotation-based.
As we expand to meet demand, there are opportunities for career growth within Tai Tarian.
Job Overview
Reporting to the Customer Experience Team Leader, this role involves responding to and providing assistance to customers with general queries and repair requests over the phone and email inbox. The Customer Service Advisor will be the first point of contact for customers and those wishing to engage with us as a business. The role will build internal and external partnerships, including contractors, to provide a positive experience of Tai Tarian with a people-centric approach.
Responsibilities
- Respond to and provide assistance to customers via phone and email for general queries and repair requests.
- Act as the first point of contact for customers and those wishing to engage with us as a business.
- Build internal and external partnerships, including contractors, to provide a positive experience of Tai Tarian.
Closing Date 12/06/2026
Equal Opportunity Statement
As an equal opportunities employer, we aspire to have a diverse and inclusive workplace and encourage suitably qualified applicants from all areas of the community.
Customer Service Advisor in Briton Ferry employer: Tai Tarian Ltd
Tai Tarian is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where customer service excellence is at the forefront. With competitive salaries and a commitment to diversity and inclusion, employees can thrive in a collaborative environment while enjoying a healthy work-life balance through our structured rota system. Join us in making a meaningful impact in the community as we expand our services and create lasting partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Briton Ferry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tai Tarian. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle customer queries and repair requests.
✨Tip Number 3
Be ready to showcase your people skills! During the interview, highlight your experience in building relationships, whether with customers or colleagues. Share specific examples of how you've created positive experiences in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join us at Tai Tarian. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Briton Ferry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can contribute to our people-centric approach!
Showcase Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills in your written application. Use clear and friendly language to reflect the positive experience we aim to provide.
Highlight Relevant Experience:If you've got previous experience in customer service or similar roles, make it shine! We love seeing how your background can help us build those internal and external partnerships.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Tai Tarian.
How to prepare for a job interview at Tai Tarian Ltd
✨Know the Company
Before your interview, take some time to research Tai Tarian. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Prepare for common questions like how you would handle an upset customer or a tricky repair request. Practising these responses can boost your confidence during the interview.
✨Showcase Your Communication Skills
Since this role involves interacting with customers over the phone and via email, demonstrate your communication skills during the interview. Speak clearly, listen actively, and be ready to explain how you would convey information effectively to customers.
✨Highlight Teamwork and Partnerships
Emphasise your ability to build relationships, both internally and externally. Share examples of how you've successfully collaborated with others in previous roles, as this aligns with the job's focus on creating positive experiences through partnerships.
