United Welsh is seeking a Senior Leadership Team member to lead customer experience strategy, embodying values, and shaping corporate policy within the organisation. You will influence all service areas, foster constructive feedback, and represent United Welsh in high-profile forums to shape relevant policies.
You will drive development and delivery of the corporate strategy while leading change, collaboration, and continuous improvement across the group to enhance customer journeys, including
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Head of Customer Experience & Strategy in Caerphilly employer: Tai Pawb
Tai Pawb is an exceptional employer dedicated to promoting equality and social justice within the housing sector in Wales. With a flexible work culture that includes remote working options and a 4-day week, employees enjoy a healthy work-life balance while contributing to meaningful policy change. The organisation fosters professional growth through collaboration with key stakeholders and offers a supportive environment for those passionate about making a difference.
