At a Glance
- Tasks: Train clients on our innovative homecare software and support their success.
- Company: Join TagCare, a leading software company in the homecare sector with 25 years of experience.
- Benefits: Enjoy a salary up to £35,000, private health insurance, and 25 days holiday.
- Other info: Be part of a friendly team in a vibrant environment with great career growth.
- Why this job: Make a real difference by empowering others with essential software training.
- Qualifications: Experience in software training or customer success, with strong communication skills.
The predicted salary is between 42000 - 58000 £ per year.
TagCare is a software development company that offers solutions for the homecare sector. Since 2000, we have been developing software and apps to make caring easier, acting as a tailored ‘guiding hand’ for companies that foster a culture of care and driving forward standards across the care industry. This year marks our 25th anniversary. We are continuously innovating, striving to elevate standards and digital possibilities, enabling those on the frontlines to do their best work.
We’re passionate about innovation and the people who use our tools every day, which is why we’re now looking for a Software Trainer to join our friendly team on a full-time, permanent basis, office-based (Monday to Friday, 9am–5pm).
The Benefits
- Salary of up to £35,000 DOE
- Pension
- 25 days’ holiday, plus bank holidays
- Private health insurance
If you are a communications, software trainer, account management, or customer success professional with SaaS expertise, this is the perfect opportunity to join our forward-thinking organisation. You’ll work in a small, dedicated team where no two days are the same, developing your skills in training, communication, and customer success in a vibrant and rewarding environment.
The Role
As a Software Trainer, you will play a key role in supporting our customers with your main focus being on training customers on how to use our homecare software, helping them get the most out of the system. You’ll take the lead on onboarding all new clients, guiding them through implementation and delivering tailored training to suit their needs. You’ll also be vital in supporting long‑term success, ensuring customers feel confident and well‑equipped to use our products. Building strong, trusted relationships with your accounts, you’ll be the go-to person for advice, product guidance, and support.
Additionally, you will:
- Support clients through every stage of the onboarding journey
- Deliver training for existing customers and help develop useful training content
- Review customer journeys and identify areas for improvement
- Help clients overcome any challenges using a consultative, solution‑focused approach
- Co‑ordinate with other team members and third‑party providers to keep things on track
About You
To be considered as a Software Trainer, you will need:
- Experience in software training, communications, account management, or customer success
- Experience in SaaS
- Strong skills in verbal and written communications, strategic planning, and project management
- Organisational skills
- To be a team player
Webrecruit and TagCare are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to help others succeed through great training and expert support, we’d love to hear from you. Click apply now to join our team as a Software Trainer!
Software Trainer employer: Tagtronics
At TagCare, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. As a Software Trainer in Darwen, Lancashire, you will enjoy a competitive salary, generous holiday allowance, and private health insurance, all while working in a supportive team dedicated to your professional growth. Join us in making a meaningful impact in the homecare sector, where your contributions will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Software Trainer
✨Tip Number 1
Network like a pro! Reach out to your connections in the software and training sectors. Attend industry events or webinars where you can meet potential employers or colleagues who might know of openings. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your training materials, success stories, and any relevant projects. This gives potential employers a taste of what you can bring to the table, especially in a hands-on role like Software Trainer.
✨Tip Number 3
Prepare for those interviews! Research TagCare and understand their software solutions. Be ready to discuss how your experience aligns with their mission of supporting the homecare sector. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our friendly team at TagCare. So, hit that apply button and let’s get started!
We think you need these skills to ace Software Trainer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in software training and customer success. We want to see how your skills align with what we do at TagCare!
Showcase Your Communication Skills:Since strong verbal and written communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear, concise language and make your passion for helping others shine through!
Highlight Relevant Experience:If you’ve got experience in SaaS or have worked in a similar role before, make sure to mention it! We’re looking for someone who can hit the ground running, so let us know how your background fits.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Tagtronics
✨Know Your Software Inside Out
As a Software Trainer, you'll need to demonstrate a solid understanding of the software you'll be training others on. Make sure you familiarise yourself with all features and functionalities, and be prepared to answer questions about how it can benefit users in the homecare sector.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family where you explain complex software concepts in simple terms, showcasing your ability to communicate effectively.
✨Prepare for Scenario-Based Questions
Expect to face questions that assess your problem-solving skills. Think of examples from your past experiences where you've successfully trained clients or resolved issues. Be ready to discuss how you would handle specific challenges that clients might face when using the software.
✨Research TagCare's Culture and Values
Understanding the company's mission and values is crucial. Familiarise yourself with TagCare's commitment to innovation and care standards. During the interview, express how your personal values align with theirs, and share how you can contribute to their culture of support and success.
