At a Glance
- Tasks: Train customers on our homecare software and support their onboarding journey.
- Company: Join TagCare, a leading software development company in the homecare sector, celebrating 25 years of innovation.
- Benefits: Enjoy a £30,000 salary, 25 days holiday, private health insurance, and a pension plan.
- Other info: This role is office-based, Monday to Friday, offering a dynamic work environment.
- Why this job: Be part of a vibrant team, enhancing your skills while making a real impact in the care industry.
- Qualifications: Experience in software training or customer success, with strong communication and organisational skills required.
The predicted salary is between 24000 - 36000 £ per year.
Software Trainer
Darwen, Lancashire
About Us
TagCare is a software development company that offers solutions for the homecare sector.
Since 2000, we have been developing software and apps to make caring easier, acting as a tailored ‘guiding hand’ for companies that foster a culture of care and driving forward standards across the care industry.
Last year marked our 25th anniversary.
We are continuously innovating, striving to elevate standards and digital possibilities, enabling those on the frontlines to do their best work.
We’re passionate about innovation and the people who use our tools every day, which is why we’re now looking for a Software Trainer to join our friendly team on a full-time, permanent basis, office-based (Monday to Friday, 9am–5pm).
The Benefits
- Salary of up to £35,000 DOE
- Pension
- 25 days’ holiday, plus bank holidays
If you are a communications, software trainer, account management, or customer success professional with SaaS expertise, this is the perfect opportunity to join our forward-thinking organisation.
You’ll work in a small, dedicated team where no two days are the same, developing your skills in training, communication, and customer success in a vibrant and rewarding environment.
The Role
As a Software Trainer, you will play a key role in supporting our customers, with your main focus being on training customers on how to use our homecare software, helping them get the most out of the system.
You’ll take the lead on onboarding all new clients, guiding them through implementation and delivering tailored training to suit their needs. You’ll also be vital in supporting long‑term success, ensuring customers feel confident and well‑equipped to use our products.
Building strong, trusted relationships with your accounts, you’ll be the go-to person for advice, product guidance, and support.
Additionally, you will:
- Support clients through every stage of the onboarding journey
- Deliver training for existing customers and help develop useful training content
- Review customer journeys and identify areas for improvement
- Help clients overcome any challenges using a consultative, solution-focused approach
- Co-ordinate with other team members and third‑party providers to keep things on track
About You
To be considered as a Software Trainer, you will need:
- Experience in software training, communications, account management, or customer success
- Experience in SaaS
- Strong skills in verbal and written communications, strategic planning, and project management
- Organisational skills
- To be a team player
Other organisations may call this role Software Support Advisor, Account Manager, Software Account Manager, Customer Relationship Manager, Client Relationship Manager, CRM, Stakeholder Relationship Manager, Client Success Manager, or Customer Service Manager.
Webrecruit and TagCare are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
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Software Trainer in Darwen employer: Tagtronics
At TagCare, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. As a Software Trainer in Darwen, Lancashire, you will enjoy a competitive salary, generous holiday allowance, and private health insurance, all while working in a supportive team dedicated to empowering the homecare sector. With ample opportunities for professional growth and development, you will play a crucial role in enhancing customer success and making a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Software Trainer in Darwen
✨Tip Number 1
Familiarise yourself with TagCare's software and its features. Understanding the product inside out will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous training experiences, especially in SaaS environments. Be ready to share specific examples of how you've successfully onboarded clients or improved their experience with software.
✨Tip Number 3
Showcase your communication skills by engaging with the team on social media or forums related to homecare software. This can help you build connections and demonstrate your passion for the industry.
✨Tip Number 4
Research the homecare sector and current trends. Being knowledgeable about the challenges and innovations in this field will position you as a well-informed candidate who understands the needs of TagCare's clients.
We think you need these skills to ace Software Trainer in Darwen
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Software Trainer at TagCare. Familiarise yourself with their software solutions and the homecare sector to tailor your application effectively.
Highlight Relevant Experience:In your CV and cover letter, emphasise your experience in software training, SaaS, and customer success. Provide specific examples of how you've successfully trained clients or improved user experiences in previous roles.
Showcase Communication Skills:Since strong verbal and written communication skills are essential for this role, ensure your application reflects your ability to convey complex information clearly. Consider including a brief example of a successful training session or presentation you've delivered.
Tailor Your Application:Customise your CV and cover letter to align with TagCare's values and mission. Mention your passion for innovation and how you can contribute to their goal of elevating standards in the care industry.
How to prepare for a job interview at Tagtronics
✨Showcase Your Training Skills
Prepare to demonstrate your training abilities during the interview. You might be asked to conduct a mock training session or explain how you would approach onboarding a new client. Highlight your experience in delivering tailored training and how you've adapted your methods to suit different audiences.
✨Understand the Software
Familiarise yourself with TagCare's software solutions before the interview. Being able to discuss specific features and how they benefit users will show your genuine interest in the role and the company. It also demonstrates that you're proactive and ready to hit the ground running.
✨Emphasise Communication Skills
As a Software Trainer, strong communication skills are essential. Be prepared to discuss examples of how you've effectively communicated complex information to clients or team members in the past. This could include any strategies you've used to ensure understanding and engagement.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
