At a Glance
- Tasks: Deliver top-notch customer service and manage key accounts in the healthcare sector.
- Company: Join a well-established company known for high-quality garments across various sectors.
- Benefits: Enjoy 20 days holiday, staff discounts, and a friendly work environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced setting.
- Why this job: Make a real impact by nurturing client relationships and ensuring customer satisfaction.
- Qualifications: 5 years of customer service experience and strong IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Manchester
Type: Permanent
Industry: PPE
Tag Resources, acting on behalf of The Behrens Group, is delighted to present an exciting opportunity for a Customer Service / Key Account Manager. Our client is a well-established success story, renowned for delivering high-quality garments across Healthcare, Corporate wear, Workwear, and Sportswear sectors. Due to continued growth, they are looking to strengthen their Customer Services team with a driven and customer-focused professional. This is a varied role combining customer service excellence with key account management. You will develop a strong understanding of the business and its supply chain, while building and maintaining effective relationships with both internal teams and clients at all levels.
Key Responsibilities- Deliver a consistently high level of customer service
- Manage and nurture relationships with key Healthcare and University clients
- Engage with prospective colleges to secure partnerships for upcoming academic years
- Oversee account renewals and provide ongoing aftercare for college clients
- Coordinate and support customer deliveries both nationally and internationally
- Place, monitor, and track customer orders
- Manage delivery schedules and resolve any issues efficiently
- Prepare and issue quotations and estimates
- Act as a key point of contact for customer queries, providing effective solutions
- Strong customer service and interpersonal skills
- Minimum of 5 years’ experience in a similar office-based role
- High level of IT literacy, including Excel; ERP system experience is desirable
- Highly organised with strong logical thinking skills
- Excellent communication abilities
- Strong analytical and problem-solving skills
- A collaborative team player
- Good standard of education
- 20 days holiday plus bank holidays, with a loyalty-based holiday scheme
- Staff discount on products
- Convenient location just 400 metres from the Parkway Metrolink stop
- Free on-site parking
- Relaxed, professional, and friendly working environment
- Varied and fast-paced workload
Customer Service & Key Account Manager - Healthcare in Manchester employer: Tagged Resources
The Behrens Group is an exceptional employer, offering a dynamic and supportive work environment in Manchester, where employees can thrive in their roles as Customer Service & Key Account Managers. With a strong focus on professional development, a relaxed yet professional culture, and attractive benefits such as a loyalty-based holiday scheme and staff discounts, this company is dedicated to fostering employee growth while delivering high-quality products across various sectors. Join a team that values collaboration and customer excellence, making a meaningful impact in the healthcare industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Key Account Manager - Healthcare in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and PPE sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer service ethos and think of examples from your past experience that showcase your skills. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Customer Service & Key Account Manager - Healthcare in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service & Key Account Manager role. Highlight your relevant experience in customer service and account management, especially in the healthcare sector. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific experiences that relate to managing key accounts or delivering exceptional customer service.
Showcase Your Skills:Don’t forget to highlight your IT literacy and problem-solving skills in your application. We’re looking for someone who can navigate systems like Excel and ERP efficiently, so give us examples of how you've used these tools in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Tagged Resources
✨Know Your Stuff
Before the interview, make sure you understand the company and its products inside out. Research The Behrens Group and their offerings in the healthcare sector. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or built strong relationships with clients. This will demonstrate your ability to deliver high-quality service, which is crucial for this role.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your analytical and problem-solving skills. Prepare to discuss how you've handled challenges in previous roles, especially in managing key accounts or resolving delivery issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the company's growth plans, or how they measure success in customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
