Fashion Customer Service Advisor (TGM2110) – £25k-£26k

Location: Bromsgrove Type: Permanent Industry: FMCG Job Ref: TGM2110 We are looking for an experienced Customer Service Advisor to join a growing Fashion team based in Stoke.. This is an active role and an exciting opportunity for a motivated person to develop their career, with a quality focused company in a key position within the business. The Role: Provide outstanding support to customers via phone and email. Understanding customer’s needs and requirements and trying to exceed these wherever possible. Providing a courteous, efficient and reliable service to all customers, both via messaging channels and phone Handling pre and post sales customer queries Liaising with courier companies Effectively manage complaints and escalations from start to finish. Processing orders via Sage Processing returns/credits via Sage Working with our Sales Team to ensure our customers are satisfied Skills Required: Experience of Microsoft office Friendly and dynamic individual, with excellent interpersonal and communication skills A passion for customer satisfaction Excellent communication skills at all levels The ability to problem solve and follow processes accurately. Experience working within a fast-paced working environment and keen to be part of and assist the team. #J-18808-Ljbffr