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For Companies At a Glance
- Tasks: Join our team to deliver top-notch customer service and manage orders.
- Company: A leading brand in Healthcare, Corporatewear, Workwear, Sportswear, and Home Textiles.
- Benefits: Enjoy 20 days holiday, flexible hours, staff discounts, and free parking.
- Why this job: Be part of a friendly, professional environment with a busy and varied workload.
- Qualifications: Two years' experience in customer service and strong IT skills required.
- Other info: Offices are conveniently located near the new Parkway Tram stop.
The predicted salary is between 28800 - 43200 £ per year.
Location: Manchester
Type: Permanent
Industry: Workwear
Job Ref: TGN5315
Our client is a real success story delivering high quality brands across Healthcare, Corporatewear, Workwear, Sportswear and Home Textiles. An exciting opportunity has become available to join our Customer Services Team. You will be responsible for a various customer service-related task. You must be able to develop an excellent understanding of the business’ needs understanding the supply chain process, along with building strong internal and customer relationships at all levels.
The Role
- Proactively helping to offer an exceptional level of customer service.
- Supporting customer deliveries on a National and International basis
- Placing and tracking orders.
- Managing order delivery and resolving any problems
- Providing quotations / estimates to customers.
- Directly working with customers to handle queries and provide solutions.
Skills Required
- Excellent customer service and interpersonal skills
- Two years’ experience in a similar office-based role.
- High level of IT literacy, experience of Excel and ideally working with an ERP system
- Very organised and a logical thinker.
- Good communicator.
- Strong analytical and problem-solving skills.
- Team player.
- Good level of education.
Benefits
- 20 days holiday (in addition to bank holidays) plus holiday loyalty scheme
- Staff discount on products.
- Flexible working hours available
- Offices are 400 metres from the new Parkway Tram stop (Metrolink)
- Offices provide free parking
- Relaxed, professional and friendly working environment.
- Busy and varied workload
#J-18808-Ljbffr
Customer Service Coordinator (TGN51315) – Excellent Salary DOE employer: Tagged Resources
Contact Detail:
Tagged Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (TGN51315) – Excellent Salary DOE
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding their workwear and textiles offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios you might encounter in the role. Think about how you would handle difficult customer queries or delivery issues, as this will show your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare specific examples from your past experience that highlight your organisational skills and ability to work in a team. Being able to articulate these experiences will make you stand out as a strong candidate for the Customer Service Coordinator position.
We think you need these skills to ace Customer Service Coordinator (TGN51315) – Excellent Salary DOE
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your interpersonal skills and any experience with order management or ERP systems.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully handled customer queries and resolved issues in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tagged Resources
✨Understand the Supply Chain Process
Make sure you have a solid grasp of the supply chain process as it relates to customer service. Be prepared to discuss how you can contribute to improving efficiency and resolving issues within this framework.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your excellent customer service and interpersonal skills. Think about specific situations where you went above and beyond to help a customer.
✨Demonstrate IT Literacy
Since the role requires a high level of IT literacy, especially with Excel and ERP systems, be ready to discuss your experience with these tools. You might even want to mention any relevant projects or tasks you've completed using them.
✨Emphasise Problem-Solving Abilities
The job involves managing order delivery and resolving problems, so be prepared to talk about your analytical and problem-solving skills. Share examples of challenges you've faced and how you successfully navigated them.
