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- Tasks: Deliver top-notch customer support via phone and email, exceeding expectations.
- Company: Join a quality-focused ladieswear company in Solihull with a growing team.
- Benefits: Competitive salary of £25k-£26k and opportunities for career development.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience with Microsoft Office and excellent communication skills required.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
The predicted salary is between 25000 - 26000 £ per year.
Location: Solihull
Type: Permanent
Industry: Ladieswear
We are looking for an experienced Customer Service Advisor to join a growing team based in Solihull. This is an active role and an exciting opportunity for a motivated person to develop their career, with a quality focused company in a key position within the business.
Responsibilities
- Provide outstanding support to customers via phone and email.
- Understanding customer’s needs and requirements and trying to exceed these wherever possible.
- Providing a courteous, efficient and reliable service to all customers, both via messaging channels and phone.
- Handling pre and post sales customer queries.
- Liaising with courier companies.
- Effectively manage complaints and escalations from start to finish.
- Processing orders via Sage.
- Processing returns/credits via Sage.
- Working with our Sales Team to ensure our customers are satisfied.
Skills and Qualifications
- Experience of Microsoft Office.
- Friendly and dynamic individual, with excellent interpersonal and communication skills.
- A passion for customer satisfaction.
- Excellent communication skills at all levels.
- The ability to problem solve and follow processes accurately.
- Experience working within a fast-paced working environment and keen to be part of and assist the team.
Customer Service Advisor (TGM2235) – £25k-£26k employer: Tagged Resources
Contact Detail:
Tagged Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (TGM2235) – £25k-£26k
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the ladieswear industry and the specific brand. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing outstanding support, try role-playing common customer service scenarios with a friend. This will help you feel more confident when handling queries and complaints.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Customer Service Advisor (TGM2235) – £25k-£26k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer satisfaction and how you can contribute to our team. Keep it friendly and professional, just like the service we provide.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to let your personality shine through – we love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Tagged Resources
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their focus on customer satisfaction and quality service will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples of how you've effectively handled customer queries or complaints in the past. This will demonstrate your interpersonal skills and ability to manage difficult situations.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practise responding to common customer service scenarios, such as handling a complaint or processing an order. This will show your problem-solving abilities and how you can think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
